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IT18407: ON UBUNTU, A VALID NETAPP SNAPSHOT DIFFERENTIAL C-MODE LICENSE FILE IS MISSED.

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APAR status

  • Closed as program error.

Error description

  • Snapdiff in general at least  7-mod should be support on Ubuntu.
    I have go back I saw that I have ran a manual stress test
    scenario during 7.1.2 cycle for Cmod volume on the Ubuntu.
    
    But the problem is we introduced the C-mod support in 7.1.2,
    even we have tested but we does not enable the support really
    late in the test cycle (may be during the IVT of 7.1.2) due to
    the delay in license agreement between IBM and Netapp.
    The way we enable it is to add this license file into product so
    customer can enable the Cmod support by running the setnetappsvm
    command.  I think during the proccess of adding the license file
    to add support we overlook the Unbutu since Ubuntu also the new
    supported platform at that time and also was added later in the
    testing cycle.
    I believedI also forgot to modify the automated script to add
    support for Ubuntu because this platform was added later in
    testing cycle So we always think that our 2 automated scripts
    was running the test for Ubuntu but it instead it was skipped on
    Ubuntu platform.
    
    Anyway, the root cause is we are trying to add stuff in at the
    end cycle (just like this time for snapdiff), which may cause
    these problems like this.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Backup-archive client versions 8.1.0.0 running on Linux      *
    * Ubuntu x86 platforms using c-mode license                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * see ERROR description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 8.1.0.2 and 8.1.2. Note that *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • The license file was added back into the Linux Ubuntu package.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT18407

  • Reported component name

    TSM FOR VE DP V

  • Reported component ID

    5725TVEVM

  • Reported release

    81L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-12-14

  • Closed date

    2017-02-03

  • Last modified date

    2017-02-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R81L PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 81L

Reference #: IT18407

Modified date: 03 February 2017