IBM Support

IT18297: NODE REPLICATION HANGS WHEN USING CLOUD CONTAINER STORAGE POOL POINTING TO SOFTLAYER.

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APAR status

  • Closed as program error.

Error description

  • When implementing cloud container storage pool using Softlayer,
    node replication may hang.
    
    Tivoli Storage Manager Versions Affected:
    IBM Spectrum Protect 7.1.3 and later.
    
    Customer/L2 Diagnostics
    Collect servermon outputs. Review the file instr.txt from the
    target server, there is an unusual high amount of time spent in
    CLOUD DELETE operation. For example,
    
    TOTAL SERVER SUMMARY
    Operation       Count  Tottime  Avgtime  Maxtime
    -------------------------------------------------
    Cloud Delete       77 40091.233  520.665 1237.273
    
    Also, in the FFDC.log, messages similar to the following can be
    seen:
    20:51:25.993 [2][ffdcutil.c][377][FFDCLogThread]:[11-11-2016
    20:51:25.993][ FFDC_GENERAL_SERVER_ERROR ]: (sdcloud.c:3244)
    com.tivoli.dsm.cloud.api.ProviderJClouds deleteBatch Unhandled
    HTTP exception: org.jclouds.http.HttpResponseException message:
    java.io.IOException: stream is closed connecting to DELETE
    SOFTLAYER_OBJECTS
    
    Initial Impact:
    High
    
    Additional Keywords:
    TSM replicate slow performance
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Spectrum Protect server users with cloud storage     *
    * pools to SoftLayer.                                          *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.7.100, 7.1.8, and 8.1.1.  *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms: AIX, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT18297

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-12-13

  • Closed date

    2016-12-19

  • Last modified date

    2016-12-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71L PSY

       UP

  • R71W PSY

       UP

  • R81A PSY

       UP

  • R81L PSY

       UP

  • R81W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT18297

Modified date: 19 December 2016