IBM Support

IT17911: DEVICE DRIVER FAILS TO LOAD CORRECTLY - CODE 52

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When applying the device driver to devices that are to be
    controlled by the IBM Tivoli Storage Manager device driver at
    the 7.1.7.0 version it will fail to load correctly.  There will
    be a yellow exclamation mark next to the devices.  The device
    status will report this:
    Windows cannot verify the digital signature for the drivers
    required for this device. A recent hardware or software change
    might have installed a file that is signed incorrectly or
    damaged, or that might be malicious software from an unknown
    source. (Code 52)
    The devices will not be usable until the device driver is
    corrected or a different driver is used.
    Tivoli Storage Manager Versions Affected:
    7.1.7.0 IBM Spectrum Protect Server on Windows
    Initial Impact: Medium
    Additional Keywords: dpinst.exe mt lb tsmmt.inf tsmlb.inf
    tsmscsi64.sys
    | MDVREGR 7.1.7.0-TIV_5698MSV |
    

Local fix

  • Use the 7.1.6.0 device driver.  Or use Windows/vendor driver for
    the devices.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager device driver users.              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available.                           *
    * This problem is currently projected to be fixed in levels    *
    * 7.1.7.100 and 7.1.8.0 for Windows 2012 and Windows 2012 R2.  *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms: Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT17911

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-11-10

  • Closed date

    2016-11-16

  • Last modified date

    2017-07-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT17911

Modified date: 19 July 2017