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IT17868: DSMSERV OR DSMSTA CRASH DURING SANDISCOVERY HBA_FREELIBRARY

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The Tivoli Storage Manager server or storage agent may crash
    when performing SANDISCOVERY in some environments with dual
    port HBAs.  Here is an example call stack from a Sun Solaris
    storage agent crash:
    libc.so.1`realfree+0xf8
    libc.so.1`cleanfree+0x68
    libc.so.1`_malloc_unlocked+0x10c
    libc.so.1`malloc+0x5c
    libCrun.so.1`__1c2n6FL_pv_+0x28
    libCstd.so.1`__1cDstdMbasic_string4Ccn0ALchar_traits4Cc__
      n0AJallocator4Cc___I__getRep6MLL_pnH__rwstdM__string_
      ref4Ccn0B_n0C____+0x54
    libCstd.so.1`__1cDstdMbasic_string4Ccn0ALchar_traits4Cc__
      n0AJallocator4Cc___2t5B6Mpkcrkn0C__v_+0x28
    libsun_fc.so.1`__1cDHBA2T5B6M_v_+0x58
    libsun_fc.so.1`__SLIP.DELETER__B+0x20
    libsun_fc.so.1`__1cHHBAList2T5B6M_v_+0xf8
    libsun_fc.so.1`Sun_fcFreeLibrary+0x9c
    libhbaapi64.so`HBA_FreeLibrary+0xa4
    main+0x12bc
    _start+0x12c
    Tivoli Storage Manager Versions Affected:
      All 7.1 Tivoli Storage Manager servers and storage agents
    Initial Impact: Medium
    Additional Keywords:
    IBM Spectrum Protect TSM core dump SIGSEGV Segmentation Fault
    HBA API version 2 DUAL PORT
    

Local fix

  • Disable SANDISCOVERY by setting SANDISCOVERY NO in the server
    (dsmserv.opt) or storage agent (dsmsta.opt) option file.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server and storage agent users of *
    * SANdiscovery.                                                *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.7.100, 7.1.8, and 8.1.1. *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    *
    

Problem conclusion

  • This problem was fixed.
    Affected platforms: AIX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT17868

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71S

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-11-08

  • Closed date

    2016-11-16

  • Last modified date

    2016-12-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT17868

Modified date: 13 December 2016