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IT17740: IBM SPECTRUM PROTECT SERVER TERMINATES ABNORMALLY

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The IBM Spectrum Protect server can terminate abnormally when a
    timing window where a volume allocation is occurring while the
    scratch deletion thread is running is encountered.  Neither the
    actlog or db2diag.log will show the cause of the crash.
    ----------------------------------------------------------------
    
    Customer/L2 Diagnostics: Review the dsmsvc.err file or the dump
    for either of the following stacks:
    GetWritableVol
    AsAcquireAnyWritableVol
    AllocNewVol
    AsAllocSeg
    DoAllocSeg
    AuxAsSink
    SsAuxSinkThread
    
    or:
    
    
    TestVol
    AsAcquireOutputVol
    AllocNewVol
    AsAllocSeg
    DoAllocSeg
    AuxAsSink
    SsAuxSinkThread
    startThread
    _callthreadstartex
    _threadstartex
    BaseThreadInitThunk
    RtlUserThreadStart
    Initial Impact:
    High
    Tivoli Storage Manager Versions Affected:
    7.1.7.0 and higher.
    Additional Keywords:
    crash abort 125894
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Tivoli Storage Manager and IBM Spectrum Protect      *
    * server users.                                                *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.7.100, 7.1.8.0, and      *
    * 8.1.1.0. Note that this is subject to change at the          *
    * discretion of IBM.                                           *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Linux, Solaris, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT17740

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-10-28

  • Closed date

    2016-12-06

  • Last modified date

    2016-12-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT17740

Modified date: 06 December 2016