IBM Support

IT17640: ANR9999D REPORTED TO ACTLOG WHEN DEFINE PATH TO LIBRARY DEVICE REPORTS BUSY

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When attempting to define a path to a library device, the
    library reports that it is busy back to the Spectrum Protect
    Server and the server incorrectly sets the global return code to
     'device busy' instead of 'library busy' which results in an
    ANR9999D being logged.
    
    Customer/L2 Diagnostics:
    Server trace using flags PVRNOIO MMS ADDMSG and a ddtrace with
    LIBRARYDD will report that the path define fails with RC/handle
    170 and then RC 2845
    
    
    10:43:31.718 [188][admcmd.c][10349][PutConsoleMsg]:ANR2017I
    Administrator ADMIN issued command:
    DEFINE PATH SERVER2 LIBRARY1 SRCTYPE=SERVER DESTTYPE=LIBRARY
    AUTODETECT=YES DEVICE=lb2.1.0.1 ~
    10:43:31.765 [188][mmslib.c][7830][MmsTestLibType]:Testing for
    existence of library LIBRARY1.
    10:43:31.767 [188][pvr.c][9834][pvrIsScsiLibrary]:MmsTestLibType
    returned: exists=1, libType=SCSI,
    rc=0.
    
    . . .
    
    10:45:50.710 [188][dd_open.c][365][dd_legacy_reserve]:
    dd_legacy_reserve: DD_RESERVE failed, rc =
    170
    10:45:50.711 [188][dd_open.c][275][dd_open]: dd_open:
    0x000000923993EB00 **DD_OPEN** END rc = 170
    compcode = 206
    10:45:50.711 [188][dd_open.c][283][dd_open]: dd_open: KEY =
    0x00, ASC = 0x00, ASCQ = 0x00, FSC =
    0x00
    10:45:50.711 [188][wpdd_open.c][257][wpdd_open]: dd_open()
    failed, rc = 170
    10:45:50.711 [188][pspvr.c][3587][PvrPsOpenDevice]:Passthru open
    failed with rc = 170
    10:45:50.711 [188][pvrutil.c][761][PvrOpenDevice]:Attempted to
    open device LB2.1.0.1, 58 time(s),
    rc = 2845.
    10:45:50.712 [188][mmsscsi.c][12972][OpenAutoDevice]:Open
    LB2.1.0.1 with open handle 170 and return
    code 2845.
    10:45:50.712 [2][ffdcutil.c][377][FFDCLogThread]:[10-12-2016
    10:45:50.712][
    FFDC_GENERAL_SERVER_ERROR ]: (pvrutil.c:767) Unable to open
    drive LB2.1.0.1 rc 2845 errno 170.
    
    10:45:55.726 [188][mmsscsi.c][13029][PutConsoleMsg]:ANR8840E
    Unable to open device LB2.1.0.1 with
    error number 170 and PVRRC 2845.~
    10:45:55.726 [188][mmsscsi.c][13034][OpenAutoDevice]:Open
    LB2.1.0.1 with handle = 170, rc = 2845.
    10:45:55.726 [188][mmslib.c][12634][MmsReleaseLibPath]:Releasing
    path from source SERVER2 to
    library LIBRARY1(LB2.1.0.1).
    10:45:55.727
    [188][mmsscsi.c][3518][ScsiBeginDefineLib]:BuildConfig ended for
    library LIBRARY1.
    rc=2845. libP->extP=000000922A945BF0.
    10:45:55.727 [188][mmslib.c][14893][DestroyAutoDesc]:Destroying
    auto descriptor; dev=LB2.1.0.1.
    10:45:55.727 [188][pvrcmd.c][6122][PutConsoleMsg]:ANR2032E
    DEFINE PATH: Command failed - internal
    server error detected.~
    10:45:56.471 [188][pvrcmd.c][6122][PutConsoleMsg]:ANR9999D
    Thread<188> issued message 2032 from:~
    10:45:56.471 [188][pvrcmd.c][6122][PutConsoleMsg]:ANR9999D
    Thread<188>  00007FF8FE099DCF
    outTextfTrFL()+3f~
    
    
    The correct return code should be 4025 and not 2845, the
    incorrect return code causes the ANR9999D to be reported.
    
    
    Tivoli Storage Manager Versions Affected:
    7.1.3
    
    
    Initial Impact:
    low
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users of non-IBM tape      *
    * libraries.                                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.8.                        *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms: AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT17640

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    63W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-11-07

  • Closed date

    2016-11-10

  • Last modified date

    2016-11-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 63W

Reference #: IT17640

Modified date: 10 November 2016