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IT17596: SERVER CAN CRASH IN VFPRINTF

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The IBM Spectrum Protect server can crash during a chunk
    lookup and encountering an unexpected error.  This is caused by
    an ANR9999D message needing to be displayed, but the insert of
    the message itself is incorrect.
    
    Customer/L2 Diagnostics (If Applicable)
    
    The resultant call stack (taken from a Linux server in this
    instance) will show :
    
    Core was generated by `dsmserv'.
    Program terminated with signal 11, Segmentation fault.
    #0  0x0000003aae047e2c in vfprintf () from /lib64/libc.so.6
    
    ================================================================
    =========
    
    vfprintf () from /lib64/libc.so.6
    vsprintf () from /lib64/libc.so.6
    sprintf () from /lib64/libc.so.6
    PrepDispArgs (argP=0x7ffeed1f2350, inSpec=0x14fb030 "Error %d
    from %sFindChunkInPool.~", retMsgs=0x7ffeed1f2370,
    thisHdr=<value optimized out>, func=<value optimized out>,
    fileName=<value optimized out>, lineNum=0) at outvarg.c:895
    outDiagfExt (func=0x14fb2a0 "FindSHAInDB", srcFile=0x14fa2b8
    "smdedup.c", srcLine=2763, fmtStr=0x14fb030 "Error %d from
    %sFindChunkInPool.~") at outvarg.c:238
    FindSHAInDB (sessP=0x7ffa5c116018, stgPool=<value optimized
    out>, SHA1value=0x7ffeed1f2630
    "\003\330E\006\362\370h\267\213\353H^w\321\"\330I\201+s0000",
    chunkLen=57432, nodeId=0, chunkIsOnServerP=0x7ffeed1f264c) at
    smdedup.c:2762
    
    Within the dsmffdc log, the following error is logged  :
    
    [10-15-2016 10:33:47.599][ FFDC_GENERAL_SERVER_ERROR ]:
    (sddedup.c:1606) Exiting chunk lookup with error 9973
    
    
    IBM Spectrum Protect Versions Affected:
    IBM Spectrum Protect versions 7.1.3 and above on all platforms
    
    Initial Impact: Low|Medium|High
    Medium
    
    Additional Keywords:
    TSM, Spectrum Protect,  replication, core, dump, crash
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.7.100 and 7.1.8.0. Note  *
    * that this is subject to change at the discretion of IBM.     *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT17596

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-10-21

  • Closed date

    2016-10-27

  • Last modified date

    2016-10-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT17596

Modified date: 27 October 2016