IBM Support

IT17432: SERVER V7.1.7 CRASHES WHEN 'REPAIR OCCUPANCY' OR 'GENERATE DEDUPSTATS' COMMANDS ARE EXECUTED AGAINST CONTAINER STORAGE POOL

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The IBM Spectrum Protect Server v7.1.7 crashes when the command
    'repair occupancy' or  'generate dedupstats' are executed
    against container storage pools.
    
    These are the last lines from the activity log::
    
    REPAIR OCCUPANCY: Filespace clusters updated:  0 (SESSION: 143,
    PROCESS: 61 (SESSION: 143, PROCESS: 61)
    ANR0985I Process 61 for Repair Occupancy running in the
    BACKGROUND completed with completion state SUCCESS at 17.57.59.
    (SESSION: 143, PROCESS: 61)
    ANR2017I Administrator DANIEL issued command: REPAIR OCCUPANCY
    filepool TDPTEST_SQL  (SESSION: 143)
    ANR2017I Administrator DANIEL issued command: REPAIR OCCUPANCY
    filepool PHILIP-X1  (SESSION: 143)
    ANR4726I The ICC support module has been loaded.
    ANR0990I Server restart-recovery in progress.
    ANR0152I Database manager successfully started.
    ANR1628I The database manager is using port 51500 for server
    connections.
    
    
    Customer/L2 Diagnostics:
    A stack from windows dump will shows the following information:
    FOLLOWUP_IP:
    adsmdll!sdRepairOccupancy+2e4
    000007ff`efaf1324 3b08            cmp     ecx,dword ptr [rax]
    
    STACK_TEXT:
    adsmdll!sdRepairOccupancy+0x2e4
    adsmdll!RepairSdOccupancy+0x85
    adsmdll!RepairOccupancyThread+0x330
    adsmdll!startThread+0x141
    msvcr120!_callthreadstartex+0x17
    msvcr120!_threadstartex+0x102
    kernel32!BaseThreadInitThunk+0x1a
    ntdll!RtlUserThreadStart+0x1d
    
    | MDVREGR 7.1.7.0-TIV_5698MSV |
    
    Tivoli Storage Manager Versions Affected: IBM Spectrum Protect
    Server v7.1.7 on all platforms
    
    Initial Impact: medium
    
    Additional Keywords: repair occupancy generate dedupstats crash
    container
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users with directory- or   *
    * cloud-container storage pools.                               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See Error Description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.7.100 and 7.1.8. Note    *
    * that this is subject to change at the discretion of IBM.     *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    
    Affected platforms:  AIX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT17432

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-10-10

  • Closed date

    2016-11-03

  • Last modified date

    2017-07-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT17432

Modified date: 27 July 2017