IT17321: SERVER CRASH DUE TO OPERATION CENTER (OC) DISCOVERY FOR THE LIBRARY

7.1.7.100-TIV-TSMSRV-WIN
7.1.7.100-TIV-TSMSRV-SolarisSPARC
7.1.7.100-TIV-TSMSRV-Linuxx86_64
7.1.7.100-TIV-TSMSRV-Linuxs390x
7.1.7.100-TIV-TSMSRV-Linuxppc64
7.1.7.100-TIV-TSMSRV-HP-UX
7.1.7.100-TIV-TSMSRV-AIX
IBM Spectrum Protect Server V7.1.7.X interim fix downloads
IBM Spectrum Protect Server V7.1 Fix Pack 8 (7.1.8.000) Downloads

APAR status

• Closed as program error.

Error description

• The Operation Center's monitoring thread may crash the server
  if the library devclass comes back with null information.  The
  Update Devclass may also crash the server if the monitoring
  thread is still active.
  
  IBM Spectrum Protect Versions Affected: 7.1.6, 7.1.7 and newer
  
  Customer/L2 Diagnostics
  Look to see if the Define Devclass  has incorrect information
  for the Library devclass with:
  Query Devclass
  
  Reported call stack from the core:
  
  IOT/Abort trap in pthread_kill at 0x900000000535f14 ($t253)
  0x900000000535f14 (pthread_kill+0xd4) e8410028          ld
  r2,0x28(r1)
  
  (dbx) where
  pthread_kill(??, ??) at 0x900000000535f14
  _p_raise(??) at 0x900000000535764
  raise.raise(??) at 0x900000000039ae8
  abort() at 0x9000000000564e4
  PsAbortServer(??) at 0x100015420
  pkAbort(??) at 0x10000c8e0
  pkReleaseMutexTracked(??, ??, ??) at 0x100008090
  MmsMonitorLibraryForDevClass(??, ??, ??, ??, ??, ??, ??, ??) at
  0x10047d3ec
  pvrMonitorDevices(??) at 0x1002493e8
  StatusMonitorThread(??) at 0x1000a7e70
  StartThread(0x0) at 0x10000da90
  
  Initial Impact: High
  Additional Keywords: crash dump core
  

Local fix

• Turn off the OC monitor:
  Set STATUSMonitor OFF
  Then update the Devclass with the correct Library information,
  then set the monitor back on with:
  Set STATUSMonitor ON
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server users.                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 7.1.7.100 and 7.1.8. Note     *
  * this is subject to change at the discretion of IBM.          *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms: AIX, HP-UX, Solaris, Linux and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R71A PSY

     UP

• R71H PSY

     UP

• R71L PSY

     UP

• R71S PSY

     UP

• R71W PSY

     UP