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IT17321: SERVER CRASH DUE TO OPERATION CENTER (OC) DISCOVERY FOR THE LIBRARY

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The Operation Center's monitoring thread may crash the server
    if the library devclass comes back with null information.  The
    Update Devclass may also crash the server if the monitoring
    thread is still active.
    
    IBM Spectrum Protect Versions Affected: 7.1.6, 7.1.7 and newer
    
    Customer/L2 Diagnostics
    Look to see if the Define Devclass  has incorrect information
    for the Library devclass with:
    Query Devclass
    
    Reported call stack from the core:
    
    IOT/Abort trap in pthread_kill at 0x900000000535f14 ($t253)
    0x900000000535f14 (pthread_kill+0xd4) e8410028          ld
    r2,0x28(r1)
    
    (dbx) where
    pthread_kill(??, ??) at 0x900000000535f14
    _p_raise(??) at 0x900000000535764
    raise.raise(??) at 0x900000000039ae8
    abort() at 0x9000000000564e4
    PsAbortServer(??) at 0x100015420
    pkAbort(??) at 0x10000c8e0
    pkReleaseMutexTracked(??, ??, ??) at 0x100008090
    MmsMonitorLibraryForDevClass(??, ??, ??, ??, ??, ??, ??, ??) at
    0x10047d3ec
    pvrMonitorDevices(??) at 0x1002493e8
    StatusMonitorThread(??) at 0x1000a7e70
    StartThread(0x0) at 0x10000da90
    
    Initial Impact: High
    Additional Keywords: crash dump core
    

Local fix

  • Turn off the OC monitor:
    Set STATUSMonitor OFF
    Then update the Devclass with the correct Library information,
    then set the monitor back on with:
    Set STATUSMonitor ON
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.7.100 and 7.1.8. Note     *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms: AIX, HP-UX, Solaris, Linux and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT17321

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-10-03

  • Closed date

    2016-10-24

  • Last modified date

    2016-10-24

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT17321

Modified date: 24 October 2016