IT16987: PROCESS/SESSION IS HUNG WAITING FOR AN OUTPUT VOLUME THAT IS IN USE.

8.1.1.100-IBM-SPOC-WindowsX64
8.1.1.100-IBM-SPOC-Linuxx86_64
8.1.1.100-IBM-SPOC-Linuxs390x
8.1.1.100-IBM-SPOC-AIX
8.1.1.000-IBM-SPSRV-WindowsX64
8.1.1.000-IBM-SPSRV-Linuxs390x
8.1.1.000-IBM-SPSRV-AIX
8.1.1.000-IBM-SPSRV-Linuxx86_64
6.3.6.100-TIV-TSMALL-SolarisSPARC
6.3.6.100-TIV-TSMSTA-WindowsI32
6.3.6.100-TIV-TSMALL-WindowsX64
6.3.6.100-TIV-TSMALL-Linuxx86_64
6.3.6.100-TIV-TSMALL-Linuxs390x
6.3.6.100-TIV-TSMALL-Linuxppc64
6.3.6.100-TIV-TSMALL-HP-UX
6.3.6.100-TIV-TSMALL-AIX
7.1.7.100-TIV-TSMSRV-WIN
7.1.7.100-TIV-TSMSRV-SolarisSPARC
7.1.7.100-TIV-TSMSRV-Linuxx86_64
7.1.7.100-TIV-TSMSRV-Linuxs390x
7.1.7.100-TIV-TSMSRV-Linuxppc64
7.1.7.100-TIV-TSMSRV-HP-UX
7.1.7.100-TIV-TSMSRV-AIX
IBM Tivoli Storage Manager server V6.3.6.x interim fix downloads
IBM Spectrum Protect Server V8.1 Fix Pack 1 (V8.1.1) Downloads
IBM Spectrum Protect Server V7.1.7.X interim fix downloads
IBM Spectrum Protect Server V7.1 Fix Pack 8 (7.1.8.000) Downloads

APAR status

• Closed as program error.

Error description

• Under the following circumstances a hang condition can occur
  when a process or session require a volume that is in use:
  1. A process or session requires access to a volume in order to
  change the volume from the current state to a new state, such
  as scratch, empty, filling, or readonly.
  2. During the state change another process or session has the
  volume in use as an output volume, and will not allow other
  sessions or process to have access to the volume.
  3. After the session or process using the volume completes, the
  volume is no longer usable, because the volume is being returned
  to scratch, or changed to full, or set to readonly.
  4. The process or session is hung with in a deadlock trying to
  recover from the situation while holding internal locks that
  cause all subsequent volume allocation to hang.
  When diagnosing the problem look for the following similar out
  put from the SHOW LOCKS command:
  
   LockDesc: Type=36002(as volume id), NameSpace=15568,
     SummMode=sLock, Key=''
     Holder: (asvolacq.c:2788 Thread 826091) Tsn=0:16656970,
              Mode=sLock
      Waiter: (asvolacq.c:9808 Thread 826091) Tsn=0:16656978,
              Mode=xLock
  
  Use SHOW THREADS/gstack/pstack to find the function on the
  stack of the hung thread that look similar to the following:
    pkWaitConditionTracked ()
    WaitForLock ()
    tmLockTracked ()
    AsLockVolIdTracked ()
    CheckForDelete()
    AsReleaseVol ()
    AsAcquireOutputVol ()
  .
  Initial Impact:
  Medium
  .
  Tivoli Storage Manager Versions Affected:
  Applies to all current 6.3 and 7.1 server versions.
  .
  Additional Keywords:
  Hang hung wait session process lock STA TSM
  

Local fix

• Halt and restart the Spectrum Protect server to clear the
  deadlock.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 6.3.6.100, 7.1.7.100, 7.1.8, *
  * and 8.1.1. Note that this is subject to change at the        *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R63A PSY

     UP

• R63H PSY

     UP

• R63L PSY

     UP

• R63S PSY

     UP

• R63W PSY

     UP

• R71A PSY

     UP

• R71H PSY

     UP

• R71L PSY

     UP

• R71S PSY

     UP

• R71W PSY

     UP