IBM Support

IT16984: MESSAGE ANR8802E REPORTS FAILURE OF LABEL LIBVOLUME COMMAND DURING OPERATIONS THAT ATTEMPT TO OPEN THE DRIVE ON HP-UX.

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Some tape drive models may not respect the O_NDELAY flag, as a
    result the attempt to open the drive fails with the errno value
    EIO when the drive is empty, and the O_NDELAY flag is off. This
    EIO error code causes the failure of the server to verify the
    emptiness of a tape drive for availability. When the server
    fails to open a tape drive for the LABEL LIBVOLUME command, the
    following messages appear in the activity log:
    
    10:21:20.754 ANR8848W Drive E06_06_E06 of library
                 TEST-TS3500-06-3592JB3 is inaccessible; server has
                 begun polling drive.
    10:21:20.759 ANR8447E No drives are currently available in
                 library TEST-TS3500-06-3592JB3.
    10:21:20.819 ANR8802E LABEL LIBVOLUME process 1506 for library
                 TEST-TS3500-06-3592JB3 failed.
    10:21:20.822 ANR0985I Process 1506 for LABEL LIBVOLUME running
                 in the BACKGROUND completed with completion state
                 FAILURE at 10:21:20.
    10:21:20.824 ANR1893E Process 1506 for LABEL LIBVOLUME completed
                 with a completion state of FAILURE.~
    The trace shows the EIO error for the open:
    [PvrOpenTapeDrive]:going to open the drive DRIVE1 checkId = 1
    [PvrPsOpenDevice]:Opening device /dev/rmt/drive1 with
                      nonDelay = 0, accessMode = 0
    [psQValidFileSystem]:Reading information on volume in drive
                       /dev/rmt/drive1
    [psQValidFileSystem]:statvfs for /dev/rmt/drive1 returned
                        successfully
    [psQValidFileSystem]:Drive /dev/rmt/drive1 is character special,
                         not valid file system
    [PvrOpenDevice]:Attempted to open device /dev/rmt/drive1,
                         1 time(s), rc = 2813.
    [ FFDC_GENERAL_SERVER_ERROR ]: (pvrutil.c:767) Unable to open
                         drive /dev/rmt/e06_06_e06 rc 2813 errno 5
    .
    Initial Impact:
    High
    .
    Tivoli Storage Manager Versions Affected:
    All HP-UX server versions 6.3, and 7.1.
    .
    Additional Keywords:
    TSM LTO SCSI HP HP-UX Drive LABEL LIBVOL
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available.                           *
    * This problem is currently projected to be fixed in level     *
    * 7.1.8 and higher.                                            *
    ****************************************************************
    *
    

Problem conclusion

  • This problem was fixed.
    
    Affected platforms:  HP-UX
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT16984

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71H

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-09-09

  • Closed date

    2016-09-27

  • Last modified date

    2016-09-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71H PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT16984

Modified date: 27 September 2016