IBM Support

IT15936: ANS5055E IS REPORTED WHEN CLIENT IS RUNNING IN AN UNSUPPORTED LOCALE

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APAR status

  • Closed as fixed if next.

Error description

  • On systems, where locale/region is set to an unsupported locale,
    the client GUI may report the ANS5055E error during browsing of
     the directory where objects have non-English characters in
    their name, if it is launched from Applications folder.  For
    correct string conversions the locale must be set to a supported
     language.
    
    Versions Affected:
    Tivoli Storage Manager client on Mac OS X platform.
    
    Initial Impact:
    Low
    
    Additional Keywords:
    SP; TSM; Spectrum Protect; locale; region; characters; NLS;
    ANS5055E
    

Local fix

  • 1. Run the client GUI from terminal window with this command
    "open /Applications/Tivoli\ Storage\ Manager/Tivoli\ Storage\
    Manager.app"
    
    2. Follow the LANGUAGESETUP process and set the language to
    English as instructed in the Apple support document
    https://support.apple.com/en-us/HT202036
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Tivoli Storage Manager backup-archive client versions 7.1    *
    * running on Mac platform.                                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

  • If there is a next release of Tivoli Storage Manager after 7.1,
    this APAR will be fixed in that next release.
    

APAR Information

  • APAR number

    IT15936

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71M

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-07-15

  • Closed date

    2016-10-31

  • Last modified date

    2016-10-31

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • dsmj
    

Fix information

Applicable component levels

  • R71A PSN

       UP

  • R71H PSN

       UP

  • R71L PSN

       UP

  • R71S PSN

       UP

  • R71W PSN

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71M

Reference #: IT15936

Modified date: 31 October 2016