IBM Support

IT15383: DATA NOT DISPLAYING IN OPERATIONS CENTER DUE TO TRUNCATION OF DATA SENT FROM SERVER.

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APAR status

  • Closed as program error.

Error description

  • The results of a SQL script that is used for displaying
    data in the Operations Center is being truncated. The
      truncation leads to the an error being displayed in the
      Operations Center that is similar to the following:
        Error occured while making the Web server request.
        JSON.parse: bad control character in string literal
        at line 1 column 282 of the JSON data.
    Tivoli Storage Manager Versions Affected:
      All servers at 7.1.5 and above.
    Customer/L2 Diagnostics (If Applicable)
      Using your Administrative Command Line Client (dsmadmc)
      connect to your HUB server and issue the follow select
      statement:
    
      SELECT * FROM TSMGUI_STATUS_DATA
    
      Go through the results and look for data that appears
      to be truncated around the 2000th character.
    
           ELEMENT: SESSIONINFO
        SUBELEMENT: NETWORKBYTES
              DATA: {"TSMJSONID":1,"APPCOUNT":201,
                "APPLBYTESCUR":[290887039601,...151773705285,
                105891421801,43746900033,319593307578,1
      The data above has been snipped, but notice the 1 on the
      end has not been terminated with a "]}". This is due to
      the results being truncated.
    Initial Impact:
      Medium
    Additional Keywords:
      OC TSM Spectrum Protect cannot retrieve data
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.7. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT15383

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-05-20

  • Closed date

    2016-06-23

  • Last modified date

    2016-06-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT15383

Modified date: 23 June 2016