Direct links to fixes
APAR status
Closed as program error.
Error description
The Tivoli Storage Manager server will hang when a trace is activated and the filesystem where the tracefile is written to became full (due to the growing tracefile). The following error may be reported in activity log: ANR0947E Error writing to trace file /xxxx/trace.out. In such a situation it is not possible to open new session with the Tivoli Storage Manager server. Tivoli Storage Manager Versions Affected: All platforms V6.3 and V7.1 Customer/L2 Diagnostics : On AIX server, a "procstack <pid>" using the pid of the dsmserv process shows a lot of threads in "TrDispFormattedMsg" like below : _cond_wait_global(??, ??, ??) + 0x4f0 _cond_wait(??, ??, ??) + 0x38 pthread_cond_wait(??, ??) + 0x1a8 pkWaitConditionTracked(??, ??, ??, ??, ??) + 0xb0 TrDispFormattedMsg(??, ??, ??, ??) + 0xd0 TrPrintfExt(0x100ed6fe8, 0x7e0, 0x59,...... PutConsoleMsg(??, ??, ??, ??) + 0x43c StdPutMsg(??, ??, ??, ??, ??, ??, ??, ??) + 0x1338 outMsgf(0x19800000198, 0x197df7, ..... smExecuteSession(??, ??, ??, ??, ??, ??, ??, ??) + 0x2018 psSessionThread(??) + 0x258 StartThread(??) + 0xa0 _pthread_body(??) + 0xf0 Initial Impact: Medium Additional Keywords: TSM Spectrum protect trace begin enable hung freeze
Local fix
- Try to stop trace with command "trace end" from an already open admin session if one exist. If there is no existing admin session alive, kill the dsmserv process and restart the server without trace to clean the situation. - Be sure the filesystem used to store the trace file is large enough or use the MAXSIZE option of the "trace begin" command to limit the trace size.
Problem summary
**************************************************************** * USERS AFFECTED: * * All Tivoli Storage Manager server users. * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in level 7.1.7. Note that this is * * subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
This problem was fixed.
Temporary fix
Comments
APAR Information
APAR number
IT15162
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
63A
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-05-09
Closed date
2016-06-07
Last modified date
2016-06-07
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R63A PSY
UP
R63H PSY
UP
R63L PSY
UP
R63S PSY
UP
R63W PSY
UP
R71A PSY
UP
R71H PSY
UP
R71L PSY
UP
R71S PSY
UP
R71W PSY
UP
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"63A"}]
Document Information
Modified date:
26 September 2021