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IT14565: TAPE VOLUME FAILS TO MOUNT IF THE TAPE DRIVE DISAPPEARS FROM THE SAN

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When sandiscovery is set to off and a pre-defined tape
    drive disappears from the system, the IBM Spectrum Protect
    In order for this issue to happen the following two conditions
    need to be met:
    1. The device does not appear on the SAN
    2. Sandiscovery is set to off
    Customer/L2 Diagnostics: Running a PVR MMS Trace the
    following is seen:
    Ýmmsscsi.c¨Ý5462¨ÝScsiSetLibDevice¨:Begin clearing drive LTO6_DR
    5 (mt2.0.0.2).
    === zz3====
    Ýpspvr.c¨Ý3341¨ÝPvrPsOpenDevice¨:Opening device mt2.0.0.2 with n
    onDelay = 0,
    accessMode = 0
    Ýpspvr.c¨Ý3351¨ÝPvrPsOpenDevice¨:Open with passthru? 0
    Ýpspvr.c¨Ý3532¨ÝPvrPsOpenDevice¨:Error opening //./Tape6, Reason
    : The device is
    not connected.
    Ýpvrutil.c¨Ý746¨ÝPvrOpenDevice¨:Attempted to open device mt2.0.0
    .2, 1 time(s), rc
    = 2813.
    Ýpvr.c¨Ý6398¨ÝPvrOpenTapeDrive¨:Validating device information fo
    r drive LTO6_DR5,
    devtype 20, openRc 2813, handle 1167, nonDelayFlag 0 through Che
    ckTapeId
    Ýmmsdrive.c¨Ý8286¨ÝMmsCheckTapeId¨:Fetching current mapping info
     for drive
    LTO6_DR5 (openRc = 2813, handle = 1167): serial Ý00078B43EB¨, WW
    N Ý500507630F15F906¨, and vendor ݨ
    Ýmmsdrive.c¨Ý8302¨ÝMmsCheckTapeId¨:Drive LTO6_DR5 failed to open
     with existing
    path mt2.0.0.2, error 2813
    2813 means #define GRC_ERROR_STOP
    

Local fix

  • None at this time
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.6.                        *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT14565

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-03-31

  • Closed date

    2016-04-08

  • Last modified date

    2016-04-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT14565

Modified date: 08 April 2016