IT14422: TAPE DRIVE PATH TAKEN OFFLINE DUE TO FULL TAPE WRITE FAILURE

7.1.6.000-TIV-TSMSRV-Linuxs390x
7.1.6.000-TIV-TSMSRV-Linuxppc64
7.1.6.000-TIV-TSMSRV-WIN
7.1.6.000-TIV-TSMSRV-SolarisSPARC
7.1.6.000-TIV-TSMSRV-Linuxx86_64
7.1.6.000-TIV-TSMSRV-HP-UX
7.1.6.000-TIV-TSMSRV-AIX
IBM Spectrum Protect Server V7.1 Fix Pack 6 (7.1.6.000) Downloads

APAR status

• Closed as program error.

Error description

• When a tape write fails due to the tape volume being full it is
  possible that the Tivoli Storage Manager server will take the
  drive offline.  Output similar to the following may be reported:
  02/10/2016 12:00:11      ANR0511I Session 419608 opened output
  volume AB1234L3. (SESSION: 419608)
  02/10/2016 12:00:11      ANR8944E Hardware or media error on
  drive VTLDRV29 (/dev/IBMtape29) with volume AB1234L3(OP=WRITE,
  Error Number= 5, CC=0, KEY=04, ASC=44, ASCQ=00,
  SENSE=F0.00.04.00.04.00.00.58.00.00.00.00.44.00.00.00.00.00.00.0
  0.00.01.47.59.33.37.34.34.20.00.00.00.00.00.00.00.00.00.00.00.00
  .00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.
  00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0
  0.00.00.00.00.00.00.00.00.00.00.00.00, Description=An
  undetermined error has occurred). Refer to the Tivoli Storage
  Manager documentation on I/O error code descriptions.
  (SESSION: 419608)
  02/10/2016 12:00:11      ANR8792E Unrecoverable drive failures
  on drive VTLDRV29 (/dev/IBMtape29); drive is now marked offline.
  (SESSION: 419608)
  In this situation, the library was a Protectier virtual tape
  library and the tape in question is reported by the Protectier
  as being full.  The tape in question is still considered to be
  in a read/write state by Tivoli Storage Manager and any attempt
  to write to it results in the ANR8944E error message as seen
  above.  This results in the drive being taken offline.  Tivoli
  Storage Manager should not write data to this volume and mark it
  full.  Furthermore, the drive should not be taken offline in
  this situation.
  Tivoli Storage Manager Versions Affected:
  6.3.x Tivoli Storage Manager Server
  7.1.x IBM Spectrum Protect Server
  Initial Impact: Low
  Additional Keywords: EOV EOT
  

Local fix

• Set the full volume to read/only via update volume to prevent
  tape drives from being set offline.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server users.                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 7.1.6.                        *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  
  Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels