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IT14422: TAPE DRIVE PATH TAKEN OFFLINE DUE TO FULL TAPE WRITE FAILURE

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When a tape write fails due to the tape volume being full it is
    possible that the Tivoli Storage Manager server will take the
    drive offline.  Output similar to the following may be reported:
    02/10/2016 12:00:11      ANR0511I Session 419608 opened output
    volume AB1234L3. (SESSION: 419608)
    02/10/2016 12:00:11      ANR8944E Hardware or media error on
    drive VTLDRV29 (/dev/IBMtape29) with volume AB1234L3(OP=WRITE,
    Error Number= 5, CC=0, KEY=04, ASC=44, ASCQ=00,
    SENSE=F0.00.04.00.04.00.00.58.00.00.00.00.44.00.00.00.00.00.00.0
    0.00.01.47.59.33.37.34.34.20.00.00.00.00.00.00.00.00.00.00.00.00
    .00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.
    00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0
    0.00.00.00.00.00.00.00.00.00.00.00.00, Description=An
    undetermined error has occurred). Refer to the Tivoli Storage
    Manager documentation on I/O error code descriptions.
    (SESSION: 419608)
    02/10/2016 12:00:11      ANR8792E Unrecoverable drive failures
    on drive VTLDRV29 (/dev/IBMtape29); drive is now marked offline.
    (SESSION: 419608)
    In this situation, the library was a Protectier virtual tape
    library and the tape in question is reported by the Protectier
    as being full.  The tape in question is still considered to be
    in a read/write state by Tivoli Storage Manager and any attempt
    to write to it results in the ANR8944E error message as seen
    above.  This results in the drive being taken offline.  Tivoli
    Storage Manager should not write data to this volume and mark it
    full.  Furthermore, the drive should not be taken offline in
    this situation.
    Tivoli Storage Manager Versions Affected:
    6.3.x Tivoli Storage Manager Server
    7.1.x IBM Spectrum Protect Server
    Initial Impact: Low
    Additional Keywords: EOV EOT
    

Local fix

  • Set the full volume to read/only via update volume to prevent
    tape drives from being set offline.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.6.                        *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT14422

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    63L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-03-22

  • Closed date

    2016-04-26

  • Last modified date

    2016-04-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 63L

Reference #: IT14422

Modified date: 26 April 2016