IT14335: SERVER MAY CRASH IN PKACQUIREMUTEXTRACKED DURING MULTIPLE LAN-FREE RESTORE SESSIONS ACTIVITY.

7.1.6.000-TIV-TSMSRV-Linuxs390x
7.1.6.000-TIV-TSMSRV-Linuxppc64
7.1.6.000-TIV-TSMSRV-WIN
7.1.6.000-TIV-TSMSRV-SolarisSPARC
7.1.6.000-TIV-TSMSRV-Linuxx86_64
7.1.6.000-TIV-TSMSRV-HP-UX
7.1.6.000-TIV-TSMSRV-AIX
IBM Spectrum Protect Server V7.1 Fix Pack 6 (7.1.6.000) Downloads

APAR status

• Closed as program error.

Error description

• Server can crash when multiple lan-free restore sessions are
  running.
  
  Activity log will report before the crash:
  
  ANR9999D_0760953193 asLFSetVolIdle(asvolacq.c:5867)
  Thread<255729>: Invalid mcContextP encountered - NULL
  ANR9999D Thread<255729> issued message 9999
  from:
  ANR9999D Thread<255729>  0x00000000e0a954 OutDiagToCons
  ANR9999D Thread<255729>  0x00000000e0d6ba outDiagfExt
  ANR9999D Thread<255729>  0x00000000cfa7de asLFSetVolIdle
  ANR9999D Thread<255729>  0x00000000c8d3e5 DoSetVolStatus
  ANR9999D Thread<255729>  0x00000000c8e850 DoHandleStoreMgr
  ANR9999D Thread<255729>  0x00000000c90c9b SmHandleAgentVerb
  ANR9999D Thread<255729>  0x00000000bd4850 SmNodeSession
  ANR9999D Thread<255729>  0x00000000b972bc DoDbServer
  ANR9999D Thread<255729>  0x00000000b99b4d smExecuteSession
  ANR9999D Thread<255729>  0x00000000ebba8b psSessionThread
  ANR9999D Thread<255729>  0x00000000ea7dec StartThread
  ANR9999D Thread<255729>  0x00003e61407aa1 *UNKNOWN*
  ANR9999D Thread<255729>  0x00003e60ce893d *UNKNOWN*
  
  
  getcoreinfo.txt on Linux platform will show:
  
  #0  0x0000003e60c32625 in raise
  #1  0x0000003e60c33e05 in abort
  #2  0x0000000000eb58cd in PsAbortServer
  #3  0x0000000000ea72e5 in pkAbort
  #4  0x0000000000ea9b87 in pkAcquireMutexTracked
  #5  0x0000000000d519fb in ssEndSession
  #6  0x00000000006b6ab0 in bfEndSession
  #7  0x0000000000c8e910 in DoHandleStoreMgr
  #8  0x0000000000c90c9b in SmHandleAgentVerb
  #9  0x0000000000bd4850 in SmNodeSession
  #10 0x0000000000b972bc in DoDbServer
  #11 0x0000000000b99b4d in smExecuteSession
  #12 0x0000000000ebba8b in psSessionThread
  #13 0x0000000000ea7dec in StartThread
  #14 0x0000003e61407aa1 in start_thread
  #15 0x0000003e60ce893d in clone
  
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager Server 6.3.x and 7.1.x and higher on all
  supported platforms
  
  
  Initial Impact: Medium
  
  Additional Keywords: SP TSM Spectrum Protect crash core abend
  dump
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server users.                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 7.1.6. Note that this is      *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels