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IT14335: SERVER MAY CRASH IN PKACQUIREMUTEXTRACKED DURING MULTIPLE LAN-FREE RESTORE SESSIONS ACTIVITY.

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APAR status

  • Closed as program error.

Error description

  • Server can crash when multiple lan-free restore sessions are
    running.
    
    Activity log will report before the crash:
    
    ANR9999D_0760953193 asLFSetVolIdle(asvolacq.c:5867)
    Thread<255729>: Invalid mcContextP encountered - NULL
    ANR9999D Thread<255729> issued message 9999
    from:
    ANR9999D Thread<255729>  0x00000000e0a954 OutDiagToCons
    ANR9999D Thread<255729>  0x00000000e0d6ba outDiagfExt
    ANR9999D Thread<255729>  0x00000000cfa7de asLFSetVolIdle
    ANR9999D Thread<255729>  0x00000000c8d3e5 DoSetVolStatus
    ANR9999D Thread<255729>  0x00000000c8e850 DoHandleStoreMgr
    ANR9999D Thread<255729>  0x00000000c90c9b SmHandleAgentVerb
    ANR9999D Thread<255729>  0x00000000bd4850 SmNodeSession
    ANR9999D Thread<255729>  0x00000000b972bc DoDbServer
    ANR9999D Thread<255729>  0x00000000b99b4d smExecuteSession
    ANR9999D Thread<255729>  0x00000000ebba8b psSessionThread
    ANR9999D Thread<255729>  0x00000000ea7dec StartThread
    ANR9999D Thread<255729>  0x00003e61407aa1 *UNKNOWN*
    ANR9999D Thread<255729>  0x00003e60ce893d *UNKNOWN*
    
    
    getcoreinfo.txt on Linux platform will show:
    
    #0  0x0000003e60c32625 in raise
    #1  0x0000003e60c33e05 in abort
    #2  0x0000000000eb58cd in PsAbortServer
    #3  0x0000000000ea72e5 in pkAbort
    #4  0x0000000000ea9b87 in pkAcquireMutexTracked
    #5  0x0000000000d519fb in ssEndSession
    #6  0x00000000006b6ab0 in bfEndSession
    #7  0x0000000000c8e910 in DoHandleStoreMgr
    #8  0x0000000000c90c9b in SmHandleAgentVerb
    #9  0x0000000000bd4850 in SmNodeSession
    #10 0x0000000000b972bc in DoDbServer
    #11 0x0000000000b99b4d in smExecuteSession
    #12 0x0000000000ebba8b in psSessionThread
    #13 0x0000000000ea7dec in StartThread
    #14 0x0000003e61407aa1 in start_thread
    #15 0x0000003e60ce893d in clone
    
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager Server 6.3.x and 7.1.x and higher on all
    supported platforms
    
    
    Initial Impact: Medium
    
    Additional Keywords: SP TSM Spectrum Protect crash core abend
    dump
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.6. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT14335

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    63L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-03-15

  • Closed date

    2016-04-04

  • Last modified date

    2016-04-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R63Z PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP

  • R71Z PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 63L

Reference #: IT14335

Modified date: 04 April 2016