IT14029: LIBRARY CLIENT CRASH NO SHARED MOUNT POINTS AVAILABLE

6.3.6.000-TIV-TSMRPT-AGENT-Linux
6.3.6.000-TIV-TSMRPT-AGENT-AIX
6.3.6.000-TIV-TSMRPT-AIX
6.3.6.000-TIV-TSMRPT-AGENT-Windows
6.3.6.000-TIV-TSMRPT-Linuxx86
6.3.6.000-TIV-TSMRPT-Linuxx86_64
6.3.6.000-TIV-TSMRPT-WindowsI32
6.3.6.000-TIV-TSMRPT-WindowsX64
6.3.6.000-TIV-TSMAC-WindowsX64
6.3.6.000-TIV-TSMAC-WindowsI32
6.3.6.000-TIV-TSMAC-SolarisSPARC
6.3.6.000-TIV-TSMAC-Linuxx86
6.3.6.000-TIV-TSMAC-Linuxs390x
6.3.6.000-TIV-TSMAC-AIX
6.3.6.000-TIV-TSMALL-SolarisSPARC
6.3.6.000-TIV-TSMALL-WindowsX64
6.3.6.000-TIV-TSMSTA-WindowsI32
6.3.6.000-TIV-TSMALL-HP-UX
6.3.6.000-TIV-TSMALL-Linuxppc64
6.3.6.000-TIV-TSMALL-AIX
6.3.6.000-TIV-TSMALL-Linuxs390x
6.3.6.000-TIV-TSMALL-Linuxx86_64
7.1.6.000-TIV-TSMSRV-Linuxs390x
7.1.6.000-TIV-TSMSRV-Linuxppc64
7.1.6.000-TIV-TSMSRV-WIN
7.1.6.000-TIV-TSMSRV-SolarisSPARC
7.1.6.000-TIV-TSMSRV-Linuxx86_64
7.1.6.000-TIV-TSMSRV-HP-UX
7.1.6.000-TIV-TSMSRV-AIX
IBM Spectrum Protect Server V7.1 Fix Pack 6 (7.1.6.000) Downloads
IBM Tivoli Storage Manager V6.3 Fix Pack 6 (6.3.6.000) Server Downloads

APAR status

• Closed as program error.

Error description

• The Library Client (LC) crashes when there are no available tape
  mount points on the Library Manager (LM).  Three conditions need
  to be in effect:
  
  1) A FILE Device Class as the input source storage pool
  2) During a move operation from the FILE Device Class storage
  pool (i.e. MOVE DATA, Migration, or Reclamation)
  3) Output destination needs to be to a SHARED library (LM with
  no mount points available)
  
  Core stacks that have been reported:
  
  Segmentation fault in AcquireLatchSpecific at 0x1002c57e4
  ($t902)
  0x1002c57e4 (AcquireLatchSpecific+0x44) 801f0000 lwz r0,0x0(r31)
  (dbx) where
  AcquireLatchSpecific(0x110ba8df0, 0x1, 0x110b999c8, 0x11eae7b50)
  at 0x1002c57e4
  PvrGetDevClassLatches(??, ??, ??, ??, ??) at 0x1003e6578
  pvrReleaseMountPoint(??, ??) at 0x10041d9dc
  AsSWRelOneMP(??, ??, ??, ??) at 0x10086b410
  AsSWReleaseAllMPs@AF35_13(??, ??, ??, ??) at 0x100871408
  AsSWReleaseAllMPs(??) at 0x10086b0ac
  AsSetupSWCopy(??) at 0x100484bb0
  ssReconstruct(??, ??, ??, ??, ??, ??, ??, ??) at 0x100acdb64
  AfReconstruct(??, ??, ??, ??, ??, ??, ??, ??) at 0x1007ac464
  BfReconstruct(??, ??, ??, ??, ??, ??, ??, ??) at 0x1007fda38
  afmove.MoveBatch(??) at 0x100ab2ee8
  afmove.MoveVolume(??) at 0x100aac480
  AfMoveVolume(??) at 0x100aab210
  MigrOnsiteVols(??) at 0x100af5a74
  AfMigrVolumeThread(??) at 0x100af48fc
  StartThread(??) at 0x10000c260
  (dbx) quit
  
  or
  
  IOT/Abort trap in pthread_kill at 0x900000000557f94 ($t731811)
  0x900000000557f94 (pthread_kill+0xd4) e8410028          ld
  r2,0x28(r1)
  (dbx) where
  pthread_kill(??, ??) at 0x900000000557f94
  _p_raise(??) at 0x9000000005577e4
  raise.raise(??) at 0x900000000039468
  abort() at 0x900000000055ae4
  PsAbortServer(??) at 0x1000120a0
  pkLogicAbort(??, ??, ??, ??) at 0x10000b9a4
  pvrReleaseMountPoint(??, ??) at 0x10041dc00
  AsSWRelOneMP(??, ??, ??, ??) at 0x10086b410
  AsSWReleaseAllMPs@AF35_13(??, ??, ??, ??) at 0x100871408
  AsSWReleaseAllMPs(??) at 0x10086b0ac
  AsSetupSWCopy(??) at 0x100484bb0
  ssReconstruct(??, ??, ??, ??, ??, ??, ??, ??) at 0x100acdb64
  AfReconstruct(??, ??, ??, ??, ??, ??, ??, ??) at 0x1007ac464
  BfReconstruct(??, ??, ??, ??, ??, ??, ??, ??) at 0x1007fda38
  afmove.MoveBatch(??) at 0x100ab2ee8
  afmove.MoveVolume(??) at 0x100aac480
  AfMoveVolume(??) at 0x100aab210
  MigrOnsiteVols(??) at 0x100af5a74
  AfMigrVolumeThread(??) at 0x100af48fc
  StartThread(??) at 0x10000c260
  (dbx)
  
  Additional Keywords: Dedup pool deduplication STG core dump
  
  Tivoli Storage Manager Versions Affected: 6.3.5.0, 7.1.0 and
  above
  IBM Spectrum Protect Versions Affected: 7.1.3.0 and above
  

Local fix

• Attempt to reduce LC mount requests to prevent the LM from
  having no drives available.  Example: Schedule move operations
  such as Migration and Reclamation on LCs when there is reduced
  tape drive activity on the LM to make sure drives are available.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server users                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.  This problem is          *
  * currently projected to be fixed in levels 6.3.6 and 7.1.6.   *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms: AIX, HP-UX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels