IT13695: SERVER CRASH AFTER ENCOUNTERING ANR8944E

7.1.5.000-TIV-TSMSRV-AIX
7.1.5.000-TIV-TSMSRV-HP-UX
7.1.5.000-TIV-TSMSRV-Linuxppc64
7.1.5.000-TIV-TSMSRV-Linuxs390x
7.1.5.000-TIV-TSMSRV-Linuxx86_64
7.1.5.000-TIV-TSMSRV-SolarisSPARC
7.1.5.000-TIV-TSMSRV-WIN
6.3.6.000-TIV-TSMALL-Linuxx86_64
6.3.6.000-TIV-TSMALL-Linuxs390x
6.3.6.000-TIV-TSMALL-AIX
6.3.6.000-TIV-TSMALL-Linuxppc64
6.3.6.000-TIV-TSMALL-HP-UX
6.3.6.000-TIV-TSMSTA-WindowsI32
6.3.6.000-TIV-TSMALL-WindowsX64
6.3.6.000-TIV-TSMALL-SolarisSPARC
6.3.6.000-TIV-TSMAC-AIX
6.3.6.000-TIV-TSMAC-Linuxs390x
6.3.6.000-TIV-TSMAC-Linuxx86
6.3.6.000-TIV-TSMAC-SolarisSPARC
6.3.6.000-TIV-TSMAC-WindowsI32
6.3.6.000-TIV-TSMAC-WindowsX64
6.3.6.000-TIV-TSMRPT-WindowsX64
6.3.6.000-TIV-TSMRPT-WindowsI32
6.3.6.000-TIV-TSMRPT-Linuxx86_64
6.3.6.000-TIV-TSMRPT-Linuxx86
6.3.6.000-TIV-TSMRPT-AGENT-Windows
6.3.6.000-TIV-TSMRPT-AIX
6.3.6.000-TIV-TSMRPT-AGENT-AIX
6.3.6.000-TIV-TSMRPT-AGENT-Linux
IBM Spectrum Protect Server V7.1 Fix Pack 5 (7.1.5.000) Downloads
IBM Tivoli Storage Manager V6.3 Fix Pack 6 (6.3.6.000) Server Downloads

APAR status

• Closed as program error.

Error description

• The IBM Spectrum Protect server may crash after encountering an
  ANR8944E error.  The server does not make a proper check in the
  BackupBatch() function.
  
  Customer/L2 Diagnostics (if applicable)
  
  ANR8944E Hardware or media error on drive RMT12
  (/dev/rmt12) with volume S02482(OP=WRITE, Error Number=
  110, CC=0, KEY=03, ASC=09, ASCQ=00,
  SENSE=F0.00.03.00.04.00.00.58.00.00.00.00.09.00.86.0A.50-
  .21.00.00.00.03.01.31.08.0A.41.00.A2.E4.0A.1F.DE.58.30.2-
  3.3F.58.32.01.C5.58.32.FE.ED.00.00.73.BB.A5.05.D2.D8.36.-
  00.00.00.00.20.7A.2A.02.2C.2D.42.E6.40.00.00.00.20.00.38-
  .38.33.20.20.20.20.00.A0.42.4A.E2.F0.F2.F4.F8.F2.03.00.0-
  2.81.60.02.02, Description=An undetermined error has
  occurred). Refer to the IBM Tivoli Storage Manager
  documentation on I/O error code descriptions.
  
  
  Call stack from the core:
  Segmentation fault in BackupBatch at 0x100d35b18 ($t2154047)
  0x100d35b18 (BackupBatch+0x578) e8040000          ld
  r0,0x0(r4)
  (dbx) where
  BackupBatch(??) at 0x100d35b18
  BackupCluster(??, ??) at 0x100d337e8
  DfBackupPoolThread(??) at 0x100d32b28
  StartThread(0x0) at 0x10000d670
  (dbx) q
  
  
  *NOTE*
  There may not be a core entry in the AIX errpt
  
  Platforms affected:
  AIX Linux HP Solaris Windows
  
  Initial Impact: Medium
  
  Additional Keywords: crash abend Tivoli Storage Manager core
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server users.                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is projected *
  * to be fixed in levels 6.3.6 and 7.1.5.                       *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms: AIX, HP-UX, Linux, Solaris, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels