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IT13695: SERVER CRASH AFTER ENCOUNTERING ANR8944E

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The IBM Spectrum Protect server may crash after encountering an
    ANR8944E error.  The server does not make a proper check in the
    BackupBatch() function.
    
    Customer/L2 Diagnostics (if applicable)
    
    ANR8944E Hardware or media error on drive RMT12
    (/dev/rmt12) with volume S02482(OP=WRITE, Error Number=
    110, CC=0, KEY=03, ASC=09, ASCQ=00,
    SENSE=F0.00.03.00.04.00.00.58.00.00.00.00.09.00.86.0A.50-
    .21.00.00.00.03.01.31.08.0A.41.00.A2.E4.0A.1F.DE.58.30.2-
    3.3F.58.32.01.C5.58.32.FE.ED.00.00.73.BB.A5.05.D2.D8.36.-
    00.00.00.00.20.7A.2A.02.2C.2D.42.E6.40.00.00.00.20.00.38-
    .38.33.20.20.20.20.00.A0.42.4A.E2.F0.F2.F4.F8.F2.03.00.0-
    2.81.60.02.02, Description=An undetermined error has
    occurred). Refer to the IBM Tivoli Storage Manager
    documentation on I/O error code descriptions.
    
    
    Call stack from the core:
    Segmentation fault in BackupBatch at 0x100d35b18 ($t2154047)
    0x100d35b18 (BackupBatch+0x578) e8040000          ld
    r0,0x0(r4)
    (dbx) where
    BackupBatch(??) at 0x100d35b18
    BackupCluster(??, ??) at 0x100d337e8
    DfBackupPoolThread(??) at 0x100d32b28
    StartThread(0x0) at 0x10000d670
    (dbx) q
    
    
    *NOTE*
    There may not be a core entry in the AIX errpt
    
    Platforms affected:
    AIX Linux HP Solaris Windows
    
    Initial Impact: Medium
    
    Additional Keywords: crash abend Tivoli Storage Manager core
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is projected *
    * to be fixed in levels 6.3.6 and 7.1.5.                       *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms: AIX, HP-UX, Linux, Solaris, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT13695

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-02-09

  • Closed date

    2016-02-12

  • Last modified date

    2016-02-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT13695

Modified date: 12 February 2016