Direct links to fixes
APAR status
Closed as program error.
Error description
When the Spectrum Protect server is tasked to generate a crash dump the following functions pkTrapSyncError-> pkAbort-> pkxReset-> pkSignalCondition-> pkTrapSyncError will keep going in a loop. The result is the crash dump is either not generated successfully or the crash dump is corrupt and cannot be read. The call stack witnessed will look similar to the following: 1264 00000000`0177cf10 000007fe`f2f0b98c adsmdll!pkTrapSyncError+0x1d2 [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 2952] 1265 00000000`0177d090 000007fe`f2f0bf8a adsmdll!pkSignalCondition+0x7c [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 1771] 1266 00000000`0177d0d0 000007fe`f2f05aa6 adsmdll!pkxReset+0x5a [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 635] 1267 00000000`0177d110 000007fe`f2f0ca12 adsmdll!pkAbort+0xf6 [c:\build\7.1.3.000\srv\nt\pkthread.c @ 879] 1268 00000000`0177d270 000007fe`f2f0b98c adsmdll!pkTrapSyncError+0x1d2 [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 2952] 1269 00000000`0177d3f0 000007fe`f2f0bf8a adsmdll!pkSignalCondition+0x7c [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 1771] 126a 00000000`0177d430 000007fe`f2f05aa6 adsmdll!pkxReset+0x5a [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 635] 126b 00000000`0177d470 000007fe`f2f0ca12 adsmdll!pkAbort+0xf6 [c:\build\7.1.3.000\srv\nt\pkthread.c @ 879] 126c 00000000`0177d5d0 000007fe`f2f0b98c adsmdll!pkTrapSyncError+0x1d2 [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 2952] 126d 00000000`0177d750 000007fe`f2f0bf8a adsmdll!pkSignalCondition+0x7c [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 1771] 126e 00000000`0177d790 000007fe`f2f05aa6 adsmdll!pkxReset+0x5a [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 635] 126f 00000000`0177d7d0 000007fe`f2f0ca12 adsmdll!pkAbort+0xf6 [c:\build\7.1.3.000\srv\nt\pkthread.c @ 879] 1270 00000000`0177d930 000007fe`f2f0b8ef adsmdll!pkTrapSyncError+0x1d2 [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 2952] 1271 00000000`0177dab0 000007fe`f2f04563 adsmdll!pkWaitCondition+0x13f [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 1681] 1272 00000000`0177db10 000007fe`f3878c84 adsmdll!pkJoinThread+0x113 [c:\build\7.1.3.000\srv\nt\pkthread.c @ 2101] 1273 00000000`0177db70 000007fe`f35003f5 adsmdll!utilRunInThreadEx+0x74 [c:\build\7.1.3.000\srv\util\util.c @ 4299] 1274 00000000`0177dbd0 000007fe`f2f1c467 adsmdll!dbiHalt+0x1a5 [c:\build\7.1.3.000\srv\rdb\dbiinit.c @ 1618] 1275 00000000`0177dc20 000007fe`f2f02428 adsmdll!admStartServer+0x177 [c:\build\7.1.3.000\srv\adm\admstart.c @ 1895] 1276 00000000`0177dd50 00000000`76bc5a4d adsmdll!adsmMain+0x1378 [c:\build\7.1.3.000\srv\nt\adsmmain.c @ 1602] 1277 00000000`0177f7e0 00000000`76cfb831 kernel32!BaseThreadInitThunk+0xd 1278 00000000`0177f810 00000000`00000000 ntdll!RtlUserThreadStart+0x1d Tivoli Storage Manager Versions Affected: All 7.1.X versions running on Windows platform Customer/L2 Diagnostics: Initial Impact: Moderate Additional Keywords: Spectrum Protect, Server, Loop, pkTrapSyncError, pkAbort, pkxReset, pkSignalCondition, pkTrapSyncError, crash, dump, dsmcrash, dsmsvc.exe, msvcr120.dll, appcrash, dsmcrash.dmp
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All Tivoli Storage Manager server users. * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in level 7.1.5. Note that this is * * subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
This problem was fixed. Affected platforms: Windows.
Temporary fix
Comments
APAR Information
APAR number
IT13599
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-02-08
Closed date
2016-02-17
Last modified date
2016-02-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1.3"}]
Document Information
Modified date:
28 August 2023