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IT13599: IBM SPECTRUM PROTECT SERVER MAY NOT GENERATE VALID CRASH DUMP FILE

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When the Spectrum Protect server is tasked to generate a crash
    dump the following functions pkTrapSyncError-> pkAbort->
    pkxReset-> pkSignalCondition-> pkTrapSyncError will keep going
    in a loop. The result is the crash dump is either not generated
    successfully or the crash dump is corrupt and cannot be read.
    The call stack witnessed will look similar to the following:
    
    1264 00000000`0177cf10 000007fe`f2f0b98c
    adsmdll!pkTrapSyncError+0x1d2
    [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 2952]
    1265 00000000`0177d090 000007fe`f2f0bf8a
    adsmdll!pkSignalCondition+0x7c
    [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 1771]
    1266 00000000`0177d0d0 000007fe`f2f05aa6 adsmdll!pkxReset+0x5a
    [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 635]
    1267 00000000`0177d110 000007fe`f2f0ca12 adsmdll!pkAbort+0xf6
    [c:\build\7.1.3.000\srv\nt\pkthread.c @ 879]
    1268 00000000`0177d270 000007fe`f2f0b98c
    adsmdll!pkTrapSyncError+0x1d2
    [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 2952]
    1269 00000000`0177d3f0 000007fe`f2f0bf8a
    adsmdll!pkSignalCondition+0x7c
    [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 1771]
    126a 00000000`0177d430 000007fe`f2f05aa6 adsmdll!pkxReset+0x5a
    [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 635]
    126b 00000000`0177d470 000007fe`f2f0ca12 adsmdll!pkAbort+0xf6
    [c:\build\7.1.3.000\srv\nt\pkthread.c @ 879]
    126c 00000000`0177d5d0 000007fe`f2f0b98c
    adsmdll!pkTrapSyncError+0x1d2
    [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 2952]
    126d 00000000`0177d750 000007fe`f2f0bf8a
    adsmdll!pkSignalCondition+0x7c
    [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 1771]
    126e 00000000`0177d790 000007fe`f2f05aa6 adsmdll!pkxReset+0x5a
    [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 635]
    126f 00000000`0177d7d0 000007fe`f2f0ca12 adsmdll!pkAbort+0xf6
    [c:\build\7.1.3.000\srv\nt\pkthread.c @ 879]
    1270 00000000`0177d930 000007fe`f2f0b8ef
    adsmdll!pkTrapSyncError+0x1d2
    [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 2952]
    1271 00000000`0177dab0 000007fe`f2f04563
    adsmdll!pkWaitCondition+0x13f
    [c:\build\7.1.3.000\srv\nt\pkmonnt.c @ 1681]
    1272 00000000`0177db10 000007fe`f3878c84
    adsmdll!pkJoinThread+0x113 [c:\build\7.1.3.000\srv\nt\pkthread.c
    @ 2101]
    1273 00000000`0177db70 000007fe`f35003f5
    adsmdll!utilRunInThreadEx+0x74
    [c:\build\7.1.3.000\srv\util\util.c @ 4299]
    1274 00000000`0177dbd0 000007fe`f2f1c467 adsmdll!dbiHalt+0x1a5
    [c:\build\7.1.3.000\srv\rdb\dbiinit.c @ 1618]
    1275 00000000`0177dc20 000007fe`f2f02428
    adsmdll!admStartServer+0x177
    [c:\build\7.1.3.000\srv\adm\admstart.c @ 1895]
    1276 00000000`0177dd50 00000000`76bc5a4d adsmdll!adsmMain+0x1378
    [c:\build\7.1.3.000\srv\nt\adsmmain.c @ 1602]
    1277 00000000`0177f7e0 00000000`76cfb831
    kernel32!BaseThreadInitThunk+0xd
    1278 00000000`0177f810 00000000`00000000
    ntdll!RtlUserThreadStart+0x1d
    
    Tivoli Storage Manager Versions Affected: All 7.1.X versions
    running on Windows platform
    
    Customer/L2 Diagnostics:
    
    Initial Impact:
    Moderate
    
    Additional Keywords:
    Spectrum Protect, Server, Loop, pkTrapSyncError, pkAbort,
    pkxReset, pkSignalCondition, pkTrapSyncError, crash, dump,
    dsmcrash, dsmsvc.exe, msvcr120.dll, appcrash, dsmcrash.dmp
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.5. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms: Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT13599

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-02-08

  • Closed date

    2016-02-17

  • Last modified date

    2016-02-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IT13599

Modified date: 17 February 2016