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IT13584: "QUERY LOG" COMMAND RETURNS MESSAGE ANS8001I

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APAR status

  • Closed as program error.

Error description

  • The command ?q log? on Tivoli Storage Manager server may return
    the following message:
    
    tsm> query log
    ANS8001I Return code 9999
    
    and does not provide any information on log usage.
    
    Customer/L2 Diagnostics:
    A server trace (flags DB, LOG) shows the following message:
    
    FFDC_GENERAL_SERVER_ERROR ]: (rdbdb.c:4562)
    GetOtherLogsUsageInfo failed, rc=9999, archFailOverLogDir =
    /opt/tivoli/disk/tsm6archlogfailover.
    
    The problem will occur any time the free space and total
    available space (means: the file system size) for a log
    directory are exactly the same, the QUERY LOG command will fail
    with the symptoms mentioned.
    
    Tivoli Storage Manager Versions Affected: All Tivoli Storage
    Manager 6.3.4 and above, 7.1.0 and above on all platforms.
    
    Initial Impact: Low
    
    Additional Keywords: log ANS8001I Return code 9999
    GetOtherLogsUsageInfo
    

Local fix

  • Put a small file in the log directory so that the free space is
    less than the file system size.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.5. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT13584

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-02-03

  • Closed date

    2016-02-04

  • Last modified date

    2016-02-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71L

Reference #: IT13584

Modified date: 04 February 2016