IT13542: ANR9999D RETURNED WHEN TRYING TO WRITE/APPEND DATA TO A FILE SEQUENTIAL VOLUME ON A CASE SENSITIVE FILESYSTEM

7.1.5.000-TIV-TSMSRV-AIX
7.1.5.000-TIV-TSMSRV-HP-UX
7.1.5.000-TIV-TSMSRV-Linuxppc64
7.1.5.000-TIV-TSMSRV-Linuxs390x
7.1.5.000-TIV-TSMSRV-Linuxx86_64
7.1.5.000-TIV-TSMSRV-SolarisSPARC
7.1.5.000-TIV-TSMSRV-WIN
6.3.6.000-TIV-TSMALL-Linuxx86_64
6.3.6.000-TIV-TSMALL-Linuxs390x
6.3.6.000-TIV-TSMALL-AIX
6.3.6.000-TIV-TSMALL-Linuxppc64
6.3.6.000-TIV-TSMALL-HP-UX
6.3.6.000-TIV-TSMSTA-WindowsI32
6.3.6.000-TIV-TSMALL-WindowsX64
6.3.6.000-TIV-TSMALL-SolarisSPARC
6.3.6.000-TIV-TSMAC-AIX
6.3.6.000-TIV-TSMAC-Linuxs390x
6.3.6.000-TIV-TSMAC-Linuxx86
6.3.6.000-TIV-TSMAC-SolarisSPARC
6.3.6.000-TIV-TSMAC-WindowsI32
6.3.6.000-TIV-TSMAC-WindowsX64
6.3.6.000-TIV-TSMRPT-WindowsX64
6.3.6.000-TIV-TSMRPT-WindowsI32
6.3.6.000-TIV-TSMRPT-Linuxx86_64
6.3.6.000-TIV-TSMRPT-Linuxx86
6.3.6.000-TIV-TSMRPT-AGENT-Windows
6.3.6.000-TIV-TSMRPT-AIX
6.3.6.000-TIV-TSMRPT-AGENT-AIX
6.3.6.000-TIV-TSMRPT-AGENT-Linux
IBM Spectrum Protect Server V7.1 Fix Pack 5 (7.1.5.000) Downloads
IBM Tivoli Storage Manager V6.3 Fix Pack 6 (6.3.6.000) Server Downloads

APAR status

• Closed as program error.

Error description

• The Tivoli Storage Manager server may return following error for
  each  attempt to write/append data to an already used (written
  to) file sequential volume:
  
  ANR8340I FILE volume \\xx.xx.xx.xx\TEST_TSM\DATA\000CE688.BFS
  mounted.
  ANR0511I Session 20 opened output volume
  \\xx.xx.xx.xx\TEST_TSM\DATA\000CE688.-
  BFS.
  ANR9999D_2213561429 FilePos(pvrfil64.c:1602) Thread<45>: Error:
  positioning FILE volume \\xx.xx.xx.xx\TEST_TSM\DATA\000CE688.BFS
  to 262144, past
  EOF 0.
  ANR9999D Thread<45> issued message 9999 from:
  ANR9999D Thread<45>  000007FEF274F429 OutDiagToCons()+159
  ANR9999D Thread<45>  000007FEF2748C2A outDiagfExt()+11a
  ANR9999D Thread<45>  000007FEF23B787B FilePos()+19b
  ANR9999D Thread<45>  000007FEF2398A18 PvrSupportsIdleMPs()+718
  ANR9999D Thread<45>  000007FEF1ED6654 startThread()+124
  ANR9999D Thread<45>  0000000071041D9F endthreadex()+43
  ANR9999D Thread<45>  0000000071041E3B endthreadex()+df
  ANR9999D Thread<45>  0000000077AD5A4D BaseThreadInitThunk()+d
  ANR9999D Thread<45>  0000000077C0B831 RtlUserThreadStart()+21
  ANR1411W Access mode for volume
  \\xx.xx.xx.xx\TEST_TSM\DATA\000CE688.
  BFS now  set to "read-only" due to write error.
  ANR0514I Session 20 closed volume
  \\xx.xx.xx.xx\TEST_TSM\DATA\000CE688.
  BFS.
  ANR0523W Transaction failed for session 20 for node TSMTEST
  (WinNT) -
  error on output storage device.
  
  The problem is specific to Windows  and specific to some
  filesystems (such as Hitachi HCP) that are *case sensitive*.
  
  
  
  
  Customer/L2 Diagnostics:
  
  Tivoli Storage Manager is case tolerant on Windows and the
  problem is the filesystem (for example HCP) that have case
  sensitive feature enabled.
  
  The problem revolves around the output from the Windows function
  call GetFileAttributesEx which it is used to determine the size
  of the file.
  
  This is the abstract from a PVR MMS trace:
  
  13:06:37.482 [37][psfile.c][863][psGetFileSize]:Obtaining size
  of \\xx.xx.xx.xx\TEST_TSM\DATA\000CE6AA.BFS
  13:06:37.485 [37][psfile.c][921][psGetFileSize]:LastErr=2,
  rc=1116 getting file size for
  \\xx.xx.xx.xx\TEST_TSM\DATA\000CE6AA.BFS.            <<
  LastErr=2 translates to ERROR_FILE_NOT_FOUND
  
  Then when Tivoli Storage Manager open the file later, because it
  is assumed to be a zero size, an incorrect flag is used to open
  the file volume, which will "create" a new file instead of open
  existing volume.
  
  13:06:37.485 [37][pspvrfio.c][217][PvrFioOpen]:Open attempt for
  file \\xx.xx.xx.xx\TEST_TSM\DATA\000CE6AA.BFS has the following
  settings: accessMode=1, createFlag=1, noBuffering=1, directIO=1
  13:06:37.544 [37][pspvrfio.c][317][PvrFioOpen]:File
  \\xx.xx.xx.xx\TEST_TSM\DATA\000CE6AA.BFS was opened with handle
  68100
  
  
  Tivoli Storage Manager Versions Affected: All Tivoli Storage
  Manager Server v6.3.x and 7.1.x on Windows platforms
  
  Initial Impact: High
  
  Additional Keywords: ANR9999D ERROR_FILE_NOT_FOUND FilePos File
  positioning ANR1411W
  

Local fix

• Disable the case sensitivity feature on the filesystem (contact
  the storage provider for the storage subsystem  where the
  filesystem is residing).
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager Windows server users with FILE    *
  * volumes.                                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 6.3.6 and 7.1.5.  Note that   *
  * this is subject to change at the discretion of IBM.          *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.  For more details see technote:
  www.ibm.com/support/docview.wss?uid=swg21976280
  
  Affected platforms: Windows
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels