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IT13542: ANR9999D RETURNED WHEN TRYING TO WRITE/APPEND DATA TO A FILE SEQUENTIAL VOLUME ON A CASE SENSITIVE FILESYSTEM

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APAR status

  • Closed as program error.

Error description

  • The Tivoli Storage Manager server may return following error for
    each  attempt to write/append data to an already used (written
    to) file sequential volume:
    
    ANR8340I FILE volume \\xx.xx.xx.xx\TEST_TSM\DATA\000CE688.BFS
    mounted.
    ANR0511I Session 20 opened output volume
    \\xx.xx.xx.xx\TEST_TSM\DATA\000CE688.-
    BFS.
    ANR9999D_2213561429 FilePos(pvrfil64.c:1602) Thread<45>: Error:
    positioning FILE volume \\xx.xx.xx.xx\TEST_TSM\DATA\000CE688.BFS
    to 262144, past
    EOF 0.
    ANR9999D Thread<45> issued message 9999 from:
    ANR9999D Thread<45>  000007FEF274F429 OutDiagToCons()+159
    ANR9999D Thread<45>  000007FEF2748C2A outDiagfExt()+11a
    ANR9999D Thread<45>  000007FEF23B787B FilePos()+19b
    ANR9999D Thread<45>  000007FEF2398A18 PvrSupportsIdleMPs()+718
    ANR9999D Thread<45>  000007FEF1ED6654 startThread()+124
    ANR9999D Thread<45>  0000000071041D9F endthreadex()+43
    ANR9999D Thread<45>  0000000071041E3B endthreadex()+df
    ANR9999D Thread<45>  0000000077AD5A4D BaseThreadInitThunk()+d
    ANR9999D Thread<45>  0000000077C0B831 RtlUserThreadStart()+21
    ANR1411W Access mode for volume
    \\xx.xx.xx.xx\TEST_TSM\DATA\000CE688.
    BFS now  set to "read-only" due to write error.
    ANR0514I Session 20 closed volume
    \\xx.xx.xx.xx\TEST_TSM\DATA\000CE688.
    BFS.
    ANR0523W Transaction failed for session 20 for node TSMTEST
    (WinNT) -
    error on output storage device.
    
    The problem is specific to Windows  and specific to some
    filesystems (such as Hitachi HCP) that are *case sensitive*.
    
    
    
    
    Customer/L2 Diagnostics:
    
    Tivoli Storage Manager is case tolerant on Windows and the
    problem is the filesystem (for example HCP) that have case
    sensitive feature enabled.
    
    The problem revolves around the output from the Windows function
    call GetFileAttributesEx which it is used to determine the size
    of the file.
    
    This is the abstract from a PVR MMS trace:
    
    13:06:37.482 [37][psfile.c][863][psGetFileSize]:Obtaining size
    of \\xx.xx.xx.xx\TEST_TSM\DATA\000CE6AA.BFS
    13:06:37.485 [37][psfile.c][921][psGetFileSize]:LastErr=2,
    rc=1116 getting file size for
    \\xx.xx.xx.xx\TEST_TSM\DATA\000CE6AA.BFS.            <<
    LastErr=2 translates to ERROR_FILE_NOT_FOUND
    
    Then when Tivoli Storage Manager open the file later, because it
    is assumed to be a zero size, an incorrect flag is used to open
    the file volume, which will "create" a new file instead of open
    existing volume.
    
    13:06:37.485 [37][pspvrfio.c][217][PvrFioOpen]:Open attempt for
    file \\xx.xx.xx.xx\TEST_TSM\DATA\000CE6AA.BFS has the following
    settings: accessMode=1, createFlag=1, noBuffering=1, directIO=1
    13:06:37.544 [37][pspvrfio.c][317][PvrFioOpen]:File
    \\xx.xx.xx.xx\TEST_TSM\DATA\000CE6AA.BFS was opened with handle
    68100
    
    
    Tivoli Storage Manager Versions Affected: All Tivoli Storage
    Manager Server v6.3.x and 7.1.x on Windows platforms
    
    Initial Impact: High
    
    Additional Keywords: ANR9999D ERROR_FILE_NOT_FOUND FilePos File
    positioning ANR1411W
    

Local fix

  • Disable the case sensitivity feature on the filesystem (contact
    the storage provider for the storage subsystem  where the
    filesystem is residing).
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager Windows server users with FILE    *
    * volumes.                                                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 6.3.6 and 7.1.5.  Note that   *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.  For more details see technote:
    www.ibm.com/support/docview.wss?uid=swg21976280
    
    Affected platforms: Windows
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT13542

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    63W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-02-02

  • Closed date

    2016-02-22

  • Last modified date

    2016-02-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63W PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 63W

Reference #: IT13542

Modified date: 22 February 2016