IT13070: SERVER CAN HANG IF CSSCHEDULEMANAGER AND OR CSSCHEDULEPROMPTER THREADS STOP

7.1.5.000-TIV-TSMSRV-AIX
7.1.5.000-TIV-TSMSRV-HP-UX
7.1.5.000-TIV-TSMSRV-Linuxppc64
7.1.5.000-TIV-TSMSRV-Linuxs390x
7.1.5.000-TIV-TSMSRV-Linuxx86_64
7.1.5.000-TIV-TSMSRV-SolarisSPARC
7.1.5.000-TIV-TSMSRV-WIN
IBM Spectrum Protect Server V7.1 Fix Pack 5 (7.1.5.000) Downloads

APAR status

• Closed as program error.

Error description

• Server will no longer accept command input and or all scheduled
  jobs will fail to start.
  Show Resq will show a large number of waiters for lock 53001
  ==========================================================
  This is a local waiter.
  status=resWaiting waitTime=1 minutes
  waiter Type=unknown (0) timeout value=720 minutes
  txnSeqNo=0:18195593 resourceName=(*NULL*) lengthLen=0
  type=53001 and nameSpace=0
  waiter thead id is 47514 condition=305506360
   mutex=286991336 abortFunc=10d253e0
  ==========================================================
  Show Locks will show lots of waiters but the holding thread
  will not exist.
  LockDesc: Type=53001(cs universe), NameSpace=0, SummMode=sLock,
  Key=''
    Holder: (csutil.c:590 Thread 217) Tsn=0:18058897, Mode=sLock
    Waiter: (csutil.c:590 Thread 32913) Tsn=0:18103138,
  Mode=ixLock
    Waiter: (csutil.c:590 Thread 33088) Tsn=0:18104457,
  Mode=ixLock
    Waiter: (csutil.c:590 Thread 33089) Tsn=0:18104471,
  Mode=ixLock
    Waiter: (csutil.c:590 Thread 25293) Tsn=0:18108816,
  Mode=ixLock
    Waiter: (csutil.c:590 Thread 213) Tsn=0:18123092, Mode=sixLock
    Waiter: (csutil.c:590 Thread 36763) Tsn=0:18129144,
  Mode=ixLock
  SHOW THREADS will show a child thread of the missing holder
  thread.
  ie
  Thread 25293, Parent 217: CsRunCmdThread, Storage 1617040,
  AllocCnt 32220 HighWaterAmt 3083890
   tid=20cd, ptid=a8d9, det=1, zomb=0, join=0, result=0, sess=0
    Stack trace:
      0x090000000051d260 _cond_wait_global
      0x090000000051ddf8 _cond_wait
      0x090000000051eae0 pthread_cond_wait
      0x0000000100008b14 pkWaitConditionTracked
      0x0000000100206dfc WaitForLock
      0x0000000100205490 tmLockTracked
      0x000000010033885c CsLockUniverse
      0x0000000100837e38 CsRunCmdThread
      0x000000010000d5f4 StartThread
    Awaiting cond waitP->waiting (0x138d06ba0), using mutex
  TMV->mutex (0x1111b9488), at tmlock.c(2214)
  This child thread will always be in the Central Scheduler.
  In addition CsScheduleManager and/or CsSchedulePrompter threads
  will not be running.
  

Local fix

• Apply fixing level when available.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server users.                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 7.1.5. Note that this is      *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels