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IT12619: SERVER V7 INSTALLATION ON UNIX FAILS WITH "THE PASSWORD FOR THIS INSTANCE IS NOT RECOGNIZED"

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APAR status

  • Closed as program error.

Error description

  • Tivoli Storage Manager V7 server installation on a UNIX
    operating system can fail with a "The password for this instance
     is not recognized" error at the update instance step.
    
    For example, a console installation processing fails with
    following error:
    
    
    Instance credentials:
    --------------------------
    
    ------------
      Instance name: tsmq11
      Do you want update this instance?       Y. Yes    N. No
    -----> [Y, N]
    Y
        User name: tsmq11
        Password:
    Enter the password. Alternatively, to skip this instance, type
    "s" and then press Enter.
    ----->
    
    Verifying...
      The password for this instance is not recognized. Retry the
    password. Alternatively, to skip this instance, type "s" and
    then press Enter.
    ----->
    
    If the test with "ssh tsminst1@127.0.0.1" is performed it will
    succeed as well as the login attempt from a remote system.
    
    This can happen if the configuration directive
    PasswordAuthentication for SSH daemon in /etc/ssh/sshd_config is
    set to "no":
    
    # To disable tunneled clear text passwords, change to no here!
    PasswordAuthentication no
    
    Installation manager needs to verify password authentication
    value and  issues a warning if it is set to "no".
    
    TSM Versions Affected:
    Tivoli Storage Manager server V7 on UNIX platforms.
    
    Initial Impact:
    Low
    
    Additional Keywords:
    TSM; server; installation; UNIX; password not recognized; DCF
    1665957
    

Local fix

  • Change PasswordAuthentication to "yes" and restart SSH daemon
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be                                              *
    * fixed in level 7.1.5. Note that this is subject to change at *
    * the discretion of IBM.                                       *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  Linux.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT12619

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-12-11

  • Closed date

    2016-01-13

  • Last modified date

    2016-01-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71L PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71L

Reference #: IT12619

Modified date: 13 January 2016