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IT12588: OPERATIONS CENTER CAN REPORT CERTAIN DATA PROTECTION NODES AS 'AT RISK-UNSUPPORTED'

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APAR status

  • Closed as program error.

Error description

  • The Operations Center will mark a Tivoli Storage Manager client
    as 'At Risk: Unsupported   The Tivoli Storage Manager Client
    Version is unsupported' if the client is below a certain
    version or if the version is unknown. Some Data Protection nodes
     (such as the DAGNODE for Exchange, or the ALWAYSONNODE for SQL)
     have their backups proxied by other nodes, so they never
    directly connect to the Tivoli Storage Manager Server and report
     the Client Version in use.  Even if the proxy nodes are using a
     supported client version, the Operations Center will report the
     target node as 'Unsupported'.
    
    
    Versions Affected:
    Operations Center 7.1
    
    Customer/L2 Diagnostics
    Changes in the Tivoli Storage Manager Server are required to
    properly handle the version information for proxied nodes
    
    Initial Impact:
    Low
    
    Additional Keywords:
    Spectrum Protect, OC, TSM
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.5. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT12588

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-12-09

  • Closed date

    2016-02-09

  • Last modified date

    2016-02-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71A

Reference #: IT12588

Modified date: 09 February 2016