IT12320: FASTBACK DR FAILURE ANS1314E (RC14), ANR0542W, ANR3660E CONTAINER MARKED UNAVAILABLE

7.1.4.100-TIV-TSMSRV-AIX
7.1.4.100-TIV-TSMSRV-HP-UX
7.1.4.100-TIV-TSMSRV-Linuxppc64
7.1.4.100-TIV-TSMSRV-Linuxs390
7.1.4.100-TIV-TSMSRV-Linuxx86_64
7.1.4.100-TIV-TSMSRV-SolarisSPARC
7.1.4.100-TIV-TSMSRV-WIN
7.1.5.000-TIV-TSMSRV-AIX
7.1.5.000-TIV-TSMSRV-HP-UX
7.1.5.000-TIV-TSMSRV-Linuxppc64
7.1.5.000-TIV-TSMSRV-Linuxs390x
7.1.5.000-TIV-TSMSRV-Linuxx86_64
7.1.5.000-TIV-TSMSRV-SolarisSPARC
7.1.5.000-TIV-TSMSRV-WIN
IBM Spectrum Protect Server V7.1.4.X interim fix downloads
IBM Spectrum Protect Server V7.1 Fix Pack 5 (7.1.5.000) Downloads

APAR status

• Closed as program error.

Error description

• Fastback DR or restore from DR location using an IBM Spectrum
  Protect (formerly Tivoli Storage Manager) as the target location
  fails.  The IBM Spectrum Protect Server is using a directory
  container pool to store the data.  The following is seen in the
  DR hub log:
  I6.DR:AFS::TSM_ReadFile: Error on DSM_GetData 14: ANS1314E
  (RC14)   File data currently unavailable on server
  I6.DR:AFS::TSM_File::Read: Failed TSM_ReadFile for file
  IBM Spectrum Protect activity log:
  ANR0542W Retrieve or restore failed for session 134576 for node
  <nodename> (WinNT) - storage media inaccessible. (SESSION:
  134576)
  "Q CONTAINER" on the IBM SP server shows some containers
  unavailable.
  Tivoli Storage Manager Versions Affected: IBM Spectrum Protect
  server 7.1.3 and above, All Platforms
  Customer/L2 Diagnostics:
  IBM Spectrum Protect server SD trace indicates container is
  unavailable:
  Ýsdrtrv.c¨Ý2510¨ÝOpenContainer¨:Exit, rc 4808, cntrId 1397
  Return code 4808 = GRC_CONTAINER_UNAVAILABLE
  The following may also be seen when the containers are being
  marked unavailable:
  ANR9999D_1624690145 SdAcquireRange(sdcntr.c:5896)
  Thread<4225767>: Invalid parameter(s): 18dfbd0e8 18dfbcf68
  False. (SESSION: 388809)
  ANR9999D Thread<4225767> issued message 9999 from: (SESSION:
  388809)
  ANR9999D Thread<4225767>  0x000000010001e30c StdPutText
  (SESSION: 388809)
  ANR9999D Thread<4225767>  0x000000010001ef40 OutDiagToCons
  (SESSION: 388809)
  ANR9999D Thread<4225767>  0x000000010000a2f4 outDiagfExt
  (SESSION: 388809)
  ANR9999D Thread<4225767>  0x00000001007677c8 SdAcquireRange
  (SESSION: 388809)
  ANR9999D Thread<4225767>  0x000000010094de1c SdWrite  (SESSION:
  388809)
  ANR9999D Thread<4225767>  0x0000000100938e14 SdWriteNonDedupData
  (SESSION: 388809)
  ANR9999D Thread<4225767>  0x000000010094b2c0 SdCQSinkThread
  (SESSION: 388809)
  ANR9999D Thread<4225767>  0x000000010000d5f4 StartThread
  388809)
  ANR0204I The container state for /poolname/05/00000000000001.dcf
  is updated from AVAILABLE to UNAVAILABLE. (SESSION: 388809)
  ANR3660E An unexpected error occured while opening or writing to
  the container. Container /poolname/05/00000000000001.dcf in
  stgpool <stgpoolname> has been marked as UNAVAILABLE and should
  be audited to validate accessibility and content.  (SESSION:
  388809)
  ANR0530W Transaction failed for session 388809 for node
  <nodename> (WinNT) - internal server error detected. (SESSION:
  388809)
  Initial Impact: High
  Additional Keywords: FSBK DR drhub upgrade 7.1.3
  

Local fix

• Run "AUDIT CONTAINER" command on unavailable containers from
  administrative command line to mark containers as available
  again.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server users utilizing FastBack.  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 7.1.5. Note that this is      *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms: AIX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels