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IT12320: FASTBACK DR FAILURE ANS1314E (RC14), ANR0542W, ANR3660E CONTAINER MARKED UNAVAILABLE

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Fastback DR or restore from DR location using an IBM Spectrum
    Protect (formerly Tivoli Storage Manager) as the target location
    fails.  The IBM Spectrum Protect Server is using a directory
    container pool to store the data.  The following is seen in the
    DR hub log:
    I6.DR:AFS::TSM_ReadFile: Error on DSM_GetData 14: ANS1314E
    (RC14)   File data currently unavailable on server
    I6.DR:AFS::TSM_File::Read: Failed TSM_ReadFile for file
    IBM Spectrum Protect activity log:
    ANR0542W Retrieve or restore failed for session 134576 for node
    <nodename> (WinNT) - storage media inaccessible. (SESSION:
    134576)
    "Q CONTAINER" on the IBM SP server shows some containers
    unavailable.
    Tivoli Storage Manager Versions Affected: IBM Spectrum Protect
    server 7.1.3 and above, All Platforms
    Customer/L2 Diagnostics:
    IBM Spectrum Protect server SD trace indicates container is
    unavailable:
    &#221;sdrtrv.c&#168;&#221;2510&#168;&#221;OpenContainer&#168;:Exit, rc 4808, cntrId 1397
    Return code 4808 = GRC_CONTAINER_UNAVAILABLE
    The following may also be seen when the containers are being
    marked unavailable:
    ANR9999D_1624690145 SdAcquireRange(sdcntr.c:5896)
    Thread<4225767>: Invalid parameter(s): 18dfbd0e8 18dfbcf68
    False. (SESSION: 388809)
    ANR9999D Thread<4225767> issued message 9999 from: (SESSION:
    388809)
    ANR9999D Thread<4225767>  0x000000010001e30c StdPutText
    (SESSION: 388809)
    ANR9999D Thread<4225767>  0x000000010001ef40 OutDiagToCons
    (SESSION: 388809)
    ANR9999D Thread<4225767>  0x000000010000a2f4 outDiagfExt
    (SESSION: 388809)
    ANR9999D Thread<4225767>  0x00000001007677c8 SdAcquireRange
    (SESSION: 388809)
    ANR9999D Thread<4225767>  0x000000010094de1c SdWrite  (SESSION:
    388809)
    ANR9999D Thread<4225767>  0x0000000100938e14 SdWriteNonDedupData
    (SESSION: 388809)
    ANR9999D Thread<4225767>  0x000000010094b2c0 SdCQSinkThread
    (SESSION: 388809)
    ANR9999D Thread<4225767>  0x000000010000d5f4 StartThread
    388809)
    ANR0204I The container state for /poolname/05/00000000000001.dcf
    is updated from AVAILABLE to UNAVAILABLE. (SESSION: 388809)
    ANR3660E An unexpected error occured while opening or writing to
    the container. Container /poolname/05/00000000000001.dcf in
    stgpool <stgpoolname> has been marked as UNAVAILABLE and should
    be audited to validate accessibility and content.  (SESSION:
    388809)
    ANR0530W Transaction failed for session 388809 for node
    <nodename> (WinNT) - internal server error detected. (SESSION:
    388809)
    Initial Impact: High
    Additional Keywords: FSBK DR drhub upgrade 7.1.3
    

Local fix

  • Run "AUDIT CONTAINER" command on unavailable containers from
    administrative command line to mark containers as available
    again.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users utilizing FastBack.  *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.5. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms: AIX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT12320

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-11-17

  • Closed date

    2015-12-14

  • Last modified date

    2015-12-14

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71A

Reference #: IT12320

Modified date: 14 December 2015