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IT11974: 7.1.3 SERVER HAS ERRONEOUS "FFDC_GENERAL_SERVER_ERROR" MESSAGE(S) IN THE DSMFFDC.LOG

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APAR status

  • Closed as program error.

Error description

  • The following message is seen in the DSMFFDC.LOG  whenever a
    drive is in a "not-ready"  or ENOTREADY state during a mount
    operation:
    
    [10-13-2015 09:00:43.266][ FFDC_GENERAL_SERVER_ERROR ]:
    (pvrutil.c:760) Unable to open drive <Drive> rc 2853 errno 5.
    
    This is only seen on server version 7.1.3
    
    
    The server trace using PVR MMS NA classes shows:
    
    
    09:00:42.549 [485976][pvr.c][6341][PvrOpenTapeDrive]:going to
    open the drive <Drive> checkId = 1
    09:00:42.549 [485976][pspvr.c][3574][PvrPsOpenDevice]:Opening
    device <Drive> with nonDelay = 0, accessMode = 0
    09:00:42.549
    [485976][pspvrfio.c][812][psQValidFileSystem]:Reading
    information on volume in drive <Drive>
    09:00:42.549 [485976][pspvrfio.c][835][psQValidFileSystem]:Found
    file system type 1021994 - not valid
    09:00:43.266 [485976][pspvr.c][3652][PvrPsOpenDevice]:open()
    with errno is 5 devName is <Drive> rc 2853
    09:00:43.266 [485976][pvrutil.c][755][PvrOpenDevice]:Attempted
    to open device <Drive>, 1 time(s), rc = 2853.
    09:00:43.266 [485976][pvr.c][6384][PvrOpenTapeDrive]:Drive
    <Drive> devtype 25 open rc 2853 with handle 5 nonDelayFlag 0
    will call PvrOpenDevice again with noDelay
    09:00:43.266 [2][ffdcutil.c][367][FFDCLogThread]:[10-13-2015
    09:00:43.266][ FFDC_GENERAL_SERVER_ERROR ]: (pvrutil.c:760)
    Unable to open drive <Drive> rc 2853 errno 5.
    
    09:00:43.267 [485976][pspvr.c][3574][PvrPsOpenDevice]:Opening
    device <Drive> with nonDelay = 1, accessMode = 0
    09:00:43.267
    [485976][pspvrfio.c][812][psQValidFileSystem]:Reading
    information on volume in drive <Drive>
    09:00:43.267 [485976][pspvrfio.c][835][psQValidFileSystem]:Found
    file system type 1021994 - not valid
    09:00:44.277 [485976][pspvr.c][3679][PvrPsOpenDevice]:device
    <Drive> is opened with handle 0xf pass handle 0x10000000f back
    
    
    When TSM first tries to open the drive it received an error
    number 5 (errno 5) and Return code 2853 (rc 2853).  At this
    point the "[ FFDC_GENERAL_SERVER_ERROR ]: (pvrutil.c:760) Unable
    to open drive <Drive> rc 2853 errno 5. " message is wirtten to
    the DSMFFDC.LOG.
    
    
    Processing continues with no further symptoms. No errors are
    seen in the activity log.
    
    The message in the DSMFFDC.LOG can be ignored.
    
    
    Initial Impact: Low
    
    
    Tivoli Storage Manager Versions Affected:
    7.1.3.x Tivoli Storage Manager Server on all supported platforms
    
    
    
    | MDVREGR 7.1.3.0-TIV_5698MSV |
    
    Additional Keywords:  TSM  Spectrum Protect dsmffdc.log error
    message drive
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users of tape devices.     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is projected *
    * to be fixed in level  7.1.5.                                 *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms: AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT11974

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-10-29

  • Closed date

    2015-11-02

  • Last modified date

    2015-11-02

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT11974

Modified date: 02 November 2015