IBM Support

IT11837: MOVE DRM COMMAND FAILS WITH AN ANR8409E DURING THE CHECKOUT LIBVOLUME PROCESS.

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Spectrum Storage, formerly Tivoli Storage Manager, can
    encounter an ANR8409E message during the CHECKOUT
      LIBVOLUME process. The message will look as such:
    
        ANR8409E CHECKOUT LIBVOLUME: Library  is not defined.
    
      The library name is missing from the CHECKOUT LIBVOLUME
      command. This issue occurs when there are more than
      42 volumes to be processed from the same library.
      Spectrum Protect will split the volumes into batches to
      be processed and will put no more than 42 volumes in each
      batch. The first batch processes successfully, the second
      batch is when the ANR8409E message is encountered.
    
    Spectrum Storage and Tivoli Storage Manager Versions
    Affected:
      Spectrum Storage 7.1.3
    Customer/L2 Diagnostics (If Applicable)
      Collect a trace with the trace flags PVR MMS NA DRM ORM.
      The results of the trace show the following:
    
        [mmsdrm.c][446][MmsCheckoutLibVol]:Checking out 42
          volumes from library 3500LIB with force = 0,
          checkLabel = 0, removeCart = 1, bulkEject = 1,
          failIfEEfull = 0.
      Then the completion messages for that first batch:
        [PutConsoleMsg]:ANR6697I MOVE DRMEDIA: CHECKOUT LIBVOLUME
          for volume ABC1234 in library  completed successfully.~
        [PutConsoleMsg]:ANR6683I MOVE DRMEDIA: Volume ABC1234 was
          moved from MOUNTABLE state to VAULT.~
      At that point the first batch is completed and Spectrum
      Protect moves onto the second batch:
        [mmsdrm.c][446][MmsCheckoutLibVol]:Checking out 26 volumes
          from library  with force = 0, checkLabel = 0,
          removeCart = 1, bulkEject = 1, failIfEEfull = 0.
      As you can see in this second batch the library name, 3500LIB,
      is missing.
    Initial Impact: Low|Medium|High
      Medium
    Additional Keywords:
      ZZ713 TSM ADSM IT04271 DRM Disaster Recovery
    
      |MDVREGR 7.1.3.0|
    

Local fix

  • Run the MOVE DRM command again.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.4. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT11837

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-10-19

  • Closed date

    2015-11-03

  • Last modified date

    2015-11-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT11837

Modified date: 03 November 2015