IBM Support

IT11834: SERVER CRASHES AFTER CANCEL PROCESS HAS BEEN ISSUED.

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • A timing window exists where if the CANCEL PROCESS command is
    issued between tape mounts, the Tivoli Storage Manager can crash
    due to a NULL pointer being returned.
    
    This condition can be encountered when any process is being
    cancelled that used tape and is not limited to cancelling
    processes that are
    currently waiting on tape mounts.
    
    Tivoli Storage Manager Versions Affected:
    All 6.3 and 7.1 on all platforms
    
    Diagnostics:
    Review of the Activity Log should show the CANCEL PROCESS
    command being issued during a time period when processes that
    mount tapes, such as migration, reclamation, etc. are active.
    
    The process with tape activity in the Activity Log should have
    just finished with a volume right before the cancel happened.
    
    If the messages were not flushed to the Acivity Log before the
    crash, the following callstack will be seen when the dump file
    is analyzed:
    
    CALLSTACK
    adsmdll!asCancelMPReq+0x51
    adsmdll!bfCancelMediaWaits+0x42
    adsmdll!AfCopyCancel+0x32
    adsmdll!procCancelProcess+0xc1
    
    Initial Impact: High
    
    Additional Keywords:
    crash abend
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.5. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT11834

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-10-22

  • Closed date

    2016-02-04

  • Last modified date

    2016-02-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT11834

Modified date: 04 February 2016