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IT11750: ANR2547E CENTERA CLIP CDF NOT FOUND ERROR IS NOT PASSING FAILURE INDICATION TO CLIENT/API

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Content Manager On Demand (CMOD) solution with Tivoli Storage
    Manager/Spectrum Protect server backend using Centera storage
    pool receives 'ANR2547E A Centera device (6) reported error
    "Clip CDF is not found in the pool,FP_CLIP_NOT_FOUND_ERR" during
    command ClipOpen' error message. However the client/API does not
    get back the appropriate abort and/or endTxn return codes that
    indicate a data not found situation has occurred. In the
    reporting customer's case this further results in the CMOD
    arssockd daemon crashing. The TSM server abort code and/or
    endTxn processing in this case needs to properly return an error
    (non-zero) failure indication.
    Server tracing shows us passing back an abort with reason code
    9. Client tracing shows the receipt of this abort and reason
    code but then appears to end the transaction with zero abort
    code. The client trace entries are below and also show the 121
    exit code (DSM_RC_FINISHED) with 0 numBytes returned.
    09/15/2015 21:41:04.471 [000310] [1744828160] : session.cpp
    (1714): Recv Verb:
    09/15/2015 21:41:04.471 [000310] [1744828160] : session.cpp
    (1715):   Length:    13 Code: 00000051 Type:    <-
    EndObjData
    09/15/2015 21:41:04.471 [000310] [1744828160] : dsmget.cpp
    (2129):
    Contents of verb (0x51) EndObjData, length: 13:
    versIdHi            : 0
    versIdLo            : 228523
    abortReasonCode     : 0x9
    09/15/2015 21:41:04.471 [000310] [1744828160] : dsmget.cpp
    (2900): EndObjData: getInfoP->actSize 0, getInfoP->curPos 0,
    numBytes 0
    09/15/2015 21:41:04.471 [000310] [1744828160] : dsmget.cpp
    (3106): Server aborted sub-transaction. Reason code: 9
    09/15/2015 21:41:04.471 [000310] [1744828160] : session.cpp
    (2418): Address of buffer is  54270658
    09/15/2015 21:41:04.471 [000310] [1744828160] : session.cpp
    (1573): Recv Verb: ...
    09/15/2015 21:41:04.471 [000310] [1744828160] : commtcp.cpp
    (1899): TcpRead: Upper level requested 4 bytes
    09/15/2015 21:41:04.471 [000310] [1744828160] : commtcp.cpp
    (2018): TcpReadAvailable: Issuing recv for 4 bytes.
    09/15/2015 21:41:04.471 [000310] [1744828160] : pscomtcp.cpp
    (1333): psTcpRecv(): Receiving from socket 44 (IPv4) -> rc=4,
    errno=0
    09/15/2015 21:41:04.471 [000310] [1744828160] : commtcp.cpp
    (2154): TcpReadAvailable: 4 bytes read.
    09/15/2015 21:41:04.471 [000310] [1744828160] : commtcp.cpp
    (1938): TcpRead: 4 bytes read of 4 requested.
    09/15/2015 21:41:04.471 [000310] [1744828160] : session.cpp
    (1618): sessRecvVerb(): length=0006, verb=13, magic=a5
    09/15/2015 21:41:04.471 [000310] [1744828160] : commtcp.cpp
    (1899): TcpRead: Upper level requested 2 bytes
    09/15/2015 21:41:04.471 [000310] [1744828160] : commtcp.cpp
    (2018): TcpReadAvailable: Issuing recv for 2 bytes.
    09/15/2015 21:41:04.472 [000310] [1744828160] : pscomtcp.cpp
    (1333): psTcpRecv(): Receiving from socket 44 (IPv4) -> rc=2,
    errno=0
    09/15/2015 21:41:04.472 [000310] [1744828160] : commtcp.cpp
    (2154): TcpReadAvailable: 2 bytes read.
    09/15/2015 21:41:04.472 [000310] [1744828160] : commtcp.cpp
    (1938): TcpRead: 2 bytes read of 2 requested.
    09/15/2015 21:41:04.472 [000310] [1744828160] : session.cpp
    (1714): Recv Verb:
    09/15/2015 21:41:04.472 [000310] [1744828160] : session.cpp
    (1715):   Length:     6 Code: 00000013 Type:    <-
    EndTxn
    09/15/2015 21:41:04.472 [000310] [1744828160] : dsmget.cpp
    (2129):
    Contents of verb (0x13) EndTxn, length: 6:
    vote                : 0x1
    abortReasonCode     : 00
    09/15/2015 21:41:04.472 [000310] [1744828160] : dsmget.cpp
    ( 912): dsmGetObj: DataBlk.numBytes = 0.
    09/15/2015 21:41:04.472 [000310] [1744828160] : dsmget.cpp
    ( 948): dsmGetObj EXIT: rc = >121<.
    Tivoli Storage Manager Versions Affected: 6.3 and 7.1 on all
    platforms
    Initial Impact: High
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 6.3.6 and 7.1.4. Note that   *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms: AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT11750

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-10-13

  • Closed date

    2015-10-26

  • Last modified date

    2015-10-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT11750

Modified date: 26 October 2015