IT11749: AFTER UPGRADE FROM 7.1.X TO 7.1.3.000, SERVER CAN CRASH WITH C0000005 (ACCESS_VIOLATION) IN ADMLOGDELETIONTHREAD.

7.1.4.000-TIV-TSMSRV-WIN
7.1.4.000-TIV-TSMSRV-SolarisSPARC
7.1.4.000-TIV-TSMSRV-Linuxx86_64
7.1.4.000-TIV-TSMSRV-Linuxs390x
7.1.4.000-TIV-TSMSRV-Linuxppc64
7.1.4.000-TIV-TSMSRV-HP-UX
7.1.4.000-TIV-TSMSRV-AIX
IBM Spectrum Protect Server V7.1 Fix Pack 4 (7.1.4.000) Downloads

APAR status

• Closed as program error.

Error description

• After upgrade from Tivoli Storage Manager 7.1.x.x to 7.1.3.000
  on Windows platform, the server can crash after activity log
  reports:
  
  ANR2102I activity log pruning Started: 02/07/2015 00:00:00
  entries are removed.
  ANR2564I Automatic deletion of Event records completed - removed
  12 sets.
  ANR2103I Activity log  completed: 2428 sets away.
  ANR2244I deletion process for database volumes 02/07/2015
  initiated (process ID 1709243928).
  
  dsmsvc.err reports:
  
  Exception code:
  
  C0000005 (ACCESS_VIOLATION) at 00000000F1B84C23
  
  Call stack:
  
  Unavailable, Unavailable
  OutGetMsg()+A23, Unavailable
  StdPutMsg()+28A, Unavailable
  outMsgf()+3E, Unavailable
  AdmLogDeletionThread()+BE8, Unavailable
  startThread()+171, Unavailable
  beginthreadex()+107, Unavailable
  endthreadex()+192, Unavailable
  BaseThreadInitThunk()+22, Unavailable
  RtlUserThreadStart()+34, Unavailable
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  Checking server directory (example:   C:\Program
  Files\Tivoli\TSM\server  )  it will be seen that
  messages/language files
  are from an older version that the server was upgraded from.
  
  Examples:
  
  German language server showed:
  02.08.2015  13:58         8.032.048 dsmdeu.hlp
  25.08.2014  15:21           822.008 dsmldeu.dll
  
  so in this case dsmldeu.dll is an incorrect version.
  
  English language server showed:
  05.08.2014  14:34         7.261.846 dsmameng.hlp
  05.08.2014  02:27           991.616 dsmameng.txt
  
  so in this case, both are the incorrect versions.
  
  
  Tivoli Storage Manager Server Versions Affected:   7.1.3.x on
  Windows
  
  | MDVREGR 7.1.3.0-TIV_5698MSV |
  
  
  Initial Impact: Medium
  
  Additional Keywords:  TSM crash messages language upgrade
  Spectrum Protect
  

Local fix

• Copy the correct version of the files, from where the 7.1.3.000
  code was unpacked before installation,
  into the server directory. Stop and restart server.
  
  For example
  
  For German language files;
  
  repository\native\com.tivoli.dsm.lang.german.win.X64_7.1.3.20150
  802_1400.zip\win_german\program Files 64\Tivoli\TSM\server
  
  For English language files:
  
  repository\native\com.tivoli.dsm.server.win.X64_7.1.3.20150827_1
  541.zip\win\program files\Tivoli\TSM\server
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server users upgrading from 7.1.1 *
  * to 7.1.3 on Windows.                                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This problem is projected to be fixed in level 7.1.4. Note   *
  * that this is subject to change at the discretion of IBM.     *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R71W PSY

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