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IT11749: AFTER UPGRADE FROM 7.1.X TO 7.1.3.000, SERVER CAN CRASH WITH C0000005 (ACCESS_VIOLATION) IN ADMLOGDELETIONTHREAD.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • After upgrade from Tivoli Storage Manager 7.1.x.x to 7.1.3.000
    on Windows platform, the server can crash after activity log
    reports:
    
    ANR2102I activity log pruning Started: 02/07/2015 00:00:00
    entries are removed.
    ANR2564I Automatic deletion of Event records completed - removed
    12 sets.
    ANR2103I Activity log  completed: 2428 sets away.
    ANR2244I deletion process for database volumes 02/07/2015
    initiated (process ID 1709243928).
    
    dsmsvc.err reports:
    
    Exception code:
    
    C0000005 (ACCESS_VIOLATION) at 00000000F1B84C23
    
    Call stack:
    
    Unavailable, Unavailable
    OutGetMsg()+A23, Unavailable
    StdPutMsg()+28A, Unavailable
    outMsgf()+3E, Unavailable
    AdmLogDeletionThread()+BE8, Unavailable
    startThread()+171, Unavailable
    beginthreadex()+107, Unavailable
    endthreadex()+192, Unavailable
    BaseThreadInitThunk()+22, Unavailable
    RtlUserThreadStart()+34, Unavailable
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    Checking server directory (example:   C:\Program
    Files\Tivoli\TSM\server  )  it will be seen that
    messages/language files
    are from an older version that the server was upgraded from.
    
    Examples:
    
    German language server showed:
    02.08.2015  13:58         8.032.048 dsmdeu.hlp
    25.08.2014  15:21           822.008 dsmldeu.dll
    
    so in this case dsmldeu.dll is an incorrect version.
    
    English language server showed:
    05.08.2014  14:34         7.261.846 dsmameng.hlp
    05.08.2014  02:27           991.616 dsmameng.txt
    
    so in this case, both are the incorrect versions.
    
    
    Tivoli Storage Manager Server Versions Affected:   7.1.3.x on
    Windows
    
    | MDVREGR 7.1.3.0-TIV_5698MSV |
    
    
    Initial Impact: Medium
    
    Additional Keywords:  TSM crash messages language upgrade
    Spectrum Protect
    

Local fix

  • Copy the correct version of the files, from where the 7.1.3.000
    code was unpacked before installation,
    into the server directory. Stop and restart server.
    
    For example
    
    For German language files;
    
    repository\native\com.tivoli.dsm.lang.german.win.X64_7.1.3.20150
    802_1400.zip\win_german\program Files 64\Tivoli\TSM\server
    
    For English language files:
    
    repository\native\com.tivoli.dsm.server.win.X64_7.1.3.20150827_1
    541.zip\win\program files\Tivoli\TSM\server
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users upgrading from 7.1.1 *
    * to 7.1.3 on Windows.                                         *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * This problem is projected to be fixed in level 7.1.4. Note   *
    * that this is subject to change at the discretion of IBM.     *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT11749

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-10-16

  • Closed date

    2015-10-22

  • Last modified date

    2015-10-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT11749

Modified date: 22 October 2015