IBM Support

IT11653: ANR8311E REPORTED AGAINST QUERYLBP AND QUERYAPPENDONLY

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The following errors can be reported when tapes are mounted and
    dismounted:
    ANR8311E An I/O error occurred while accessing drive LTODRIVE-6
    (mt6.2.3.4) for QUERYLBP operation, errno = 0, rc = 0.
    
    ANR8311E An I/O error occurred while accessing drive LTODRIVE-2
    (mt2.2.3.4) for QUERYAPPENDONLY operation, errno = 0, rc = 0.
    Tivoli Storage Manager passthru device driver determines a tape
    drive as a non-IBM tape device when an IBM tape drive has a
    product ID of ULTRIUM-HH4, ULTRIUM-HH5, ULTRIUM-HH6, or
    ULTRIUM-HH7 on Windows platform.
    As a result the wrong code path is taken in the Tivoli Storage
    Manager server when running commands against these tape drives
    leading to the ANR8311E error.  This issue will only impact IBM
    tape drives with the device ID strings listed above.  Despite
    the errors being reported, no negative impact to tape operations
    are encountered.
    Tivoli Storage Manager Versions Affected:
    6.3.x.x and 7.1.x.x Tivoli Storage Manager Server on Windows
    Initial Impact: Low
    Additional Keywords:
    TSM
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager Windows server users of IBM half  *
    * high LTO tape drives.                                        *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is projected *
    * to be fixed in levels 6.3.6 and 7.1.4.                       *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms: Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT11653

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-10-08

  • Closed date

    2015-10-13

  • Last modified date

    2015-10-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63W PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT11653

Modified date: 13 October 2015