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IT11565: AFTER A CLUSTER FAILOVER TIVOLI STORAGE MANAGER SERVER RECEIVES ANR8779E AND ANR8413E MESSAGES

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APAR status

  • Closed as program error.

Error description

  • Tivoli Storage Manager Server is unable to eject a mounted tape
    volume when the library does not support auto-eject in a cluster
     failover environment, the secondary server may be not able to
    access this tape drive to dismount the tape volume during
    library initialization after failover. The open failure is about
     device being currently in use.
    The following messages are present in the activity log after the
    failover:
    ANR8413E RESERVE: Drive DRIVE1 (\\.\Tape123) is currently in
    use.
    ANR8779E Unable to open drive \\.\Tape123, error number= 68668.
    
    
    
    Customer/L2 Diagnostics:
    
    Check  ANR8413E and ANR8779E messages in the activity log.
    
    Tivoli Storage Manager Versions Affected: Tivoli Storage Manager
    v7.1 and v6.1 on AIX, HP, Linux, Solaris, and Windows platforms
    
    Initial Impact: Low
    
    Additional Keywords: ANR8779E ANR8413E  cluster failover ebusy
    

Local fix

  • Manually eject the volume from the library GUI or library
    operation panel.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users of tape libraries.   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is projected *
    * to be fixed in level 7.1.4.                                  *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms: AIX, HP-UX, Linux, Solaris and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT11565

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-10-08

  • Closed date

    2015-10-19

  • Last modified date

    2015-10-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT11565

Modified date: 19 October 2015