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IT11011: UPDATE NODE CAN FAIL WITH ANR1250E

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Running 'update node' on Tivoli Storage Manager Server fails
    with
     'ANR2150E: UPDATE NODE: Node <node_name> is currently accessing
     the server',
    while there is no active session for that node seen with the
    server command 'query session'.
    
    Tivoli Storage Manager Versions Affected:
    All supported versions on all supported platforms
    
    Customer/L2 Diagnostics (If Applicable):
    Running 'update node' on Tivoli Storage Manager Server fails
    with
     'ANR2150E: UPDATE NODE: Node <node_name> is currently accessing
     the server'
    
    Example:
    tsm: XXXXXX>update node <node_name> maxnummp=2
    ANR2150E UPDATE NODE: Node <node_name> is currently accessing
    the server.
    ANS8001I Return code 12.
    
    tsm: XXXXXX>select * from sessions where client_name='NODE_NAME'
    ANR2034E SELECT: No match found using this criteria.
    ANS8001I Return code 11.
    
    When checking the open sessions on the Tivoli Storage Manager
    Server with 'show allopen', there still are hanging sessions
    left for the involved node. Below example shows close date is
    00/00/1900 00:00:00, meaning the session was never closed.
    
    tsm: XXXXXX> show allopen
    
     Node Name:     <node name>
     Open Count:      2
     -----------------------------------------------
     Open threadId: 123456
     Open seaaion:  654321
     Is opened:   False
     Open file:   smexec.c
     Open line:   4829
     Open Date/Time is: MM/DD/YY hh:mm:ss
     Close Date/Time is:  00/00/1900 00:00:00  <<<-----
    
    This problem only happens when a lanfree session failed for the
    impacted node due to a communication error between the storage
    agent and the Tivoli Storage Manager server. The error causing
    this stalled session can be found when searching the server
    actlog using the 'Open session' id from 'show allopen'.
    The Node Name can also be found in the 'show allopen' output
    
    An example from the filtered actlog when searching for the
    session that failed can be:
    
    dd/mm/yyyy hh:mm:ss ANR0408I Session 654321 started for server
                        <storage agent name> (Tcp/Ip) for storage
                        agent. (SESSION: 654321)
    dd/mm/yyyy hh:mm:ss ANR3605E Unable to communicate with storage
                        agent. (SESSION: 654321)
    dd/mm/yyyy hh:mm:ss ANR3605E Unable to communicate with storage
                        agent. (SESSION: 654321)
    dd/mm/yyyy hh:mm:ss ANR0480W Session 405431 for node <node name>
                        terminated - connection with client severed.
                        (SESSION: 765432)
    
    Initial Impact: Medium
    
    Additional Keywords: TSM, spectrum, session, lanfree, update,
    

Local fix

  • Restart the server to reset the open session
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users of Lanfree.          *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing levels when available.                          *
    * This problem is currently projected to be fixed in levels    *
    * 6.3.6 and 7.1.4.                                             *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Sun Solaris, Linux, and
    Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT11011

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-09-03

  • Closed date

    2015-09-28

  • Last modified date

    2015-09-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT11011

Modified date: 28 September 2015