IT11010: IN RARE CASES BACKTRACES MAY NOT BE GENERATED PROPERLY

Fix packs for DataPower B2B Appliance version 6.0
Fix packs for DataPower Integration Appliance version 6.0
Fix packs for DataPower Service Gateway version 6.0
Fix packs for DataPower Service Gateway version 6.0.1
Fix packs for DataPower B2B Appliance version 6.0.1
Fix packs for DataPower Integration Appliance version 6.0.1
Fix packs for DataPower Service Gateway version 7.0
Fix packs for DataPower B2B Appliance version 7.0
Fix packs for DataPower Integration Appliance version 7.0
Fix packs for DataPower Gateway version 7.1
Fix packs for DataPower Gateway version 7.2

APAR status

• Closed as program error.

Error description

• In rare cases, when an unexpected restart occurs, the backtrace
  generated by DataPower may not be generated properly, making the
   interpretation
  of such error report by IBM Support more difficult. The CLI diag
  command "show task-freeze" may watchdog the appliance.
  

Local fix

• In the meantime, you may work around that by disabling that
  feature in the configuration of the DataPower VM, either via
  the VMware
  console, or by editing the VM config file.
  
  Please find below a link with
  instructions to Change CPU Hot-Plug Settings:
  
  https://pubs.vmware.com/vsphere-4-esx-vcenter/index.jsp?topic=/c
  om.vmware.vsphere.vmadmin.doc_41/vsp_vm_guide/configuring_virtua
  l_machines/t_change_cpu_hotplug_settings.html
  

Problem summary

• Affected are all Datapower configurations.
  
  When the appliance detects an error and produces watchdog
  backtrace, the resultant backtrace record included in an error
  report may be incomplete or corrupted, making the interpretation
  of such error report by IBM Support more difficult.
  

Problem conclusion

• Fix is available in 6.0.0.17, 6.0.1.13, 7.0.0.10, 7.1.0.7
  and 7.2.0.2
  
  For a list of the latest fix packs available, please see:
  http://www-01.ibm.com/support/docview.wss?uid=swg21237631
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  DATAPOWER

• Fixed component ID

  DP1234567

Applicable component levels

• R600 PSN

     UP

• R601 PSN

     UP

• R700 PSN

     UP

• R710 PSN

     UP

• R720 PSN

     UP