IT10745: WEB CLIENT WINDOW MAY BLACK OUT DURING A NDMP RESTORE OF A DIRECTORY

7.1.5.000-TIV-TSMSRV-AIX
7.1.5.000-TIV-TSMSRV-HP-UX
7.1.5.000-TIV-TSMSRV-Linuxppc64
7.1.5.000-TIV-TSMSRV-Linuxs390x
7.1.5.000-TIV-TSMSRV-Linuxx86_64
7.1.5.000-TIV-TSMSRV-SolarisSPARC
7.1.5.000-TIV-TSMSRV-WIN
IBM Spectrum Protect Server V7.1 Fix Pack 5 (7.1.5.000) Downloads

APAR status

• Closed as program error.

Error description

• Error Description: During an NDMP Web client restore in which at
  least one directory is being restored, the bytes processed in
  the operation will not be updated during the operation.  This
  may result in the web client not refreshing itself with new data
   and appearance that the process has hung, or the restore window
   turning black. Regardless, the restore will complete
  successfully. Also the web client session may close after a
  period of time.
  
  Tivoli Storage Manager Versions Affected: 6.3.x and 7.1.x on all
  supported platforms
  
  Customer/L2 Diagnostics: Web Client window blacks out, but
  restore completes successfully.
  
  Initial Impact: Low
  
  Additional Keywords: NAS restore blank blacked hang hung
  

Local fix

• Allow the restore to complete without the use of the web client
  window or perform the restore via another supported method other
   than the web client.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager users of web client NDMP restore. *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 7.1.5.   Note that this is   *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• The problem is fixed.
  Affected Platforms:  AIX, HP-UX, Solaris, Linux, Windows
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels