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IT10745: WEB CLIENT WINDOW MAY BLACK OUT DURING A NDMP RESTORE OF A DIRECTORY

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Error Description: During an NDMP Web client restore in which at
    least one directory is being restored, the bytes processed in
    the operation will not be updated during the operation.  This
    may result in the web client not refreshing itself with new data
     and appearance that the process has hung, or the restore window
     turning black. Regardless, the restore will complete
    successfully. Also the web client session may close after a
    period of time.
    
    Tivoli Storage Manager Versions Affected: 6.3.x and 7.1.x on all
    supported platforms
    
    Customer/L2 Diagnostics: Web Client window blacks out, but
    restore completes successfully.
    
    Initial Impact: Low
    
    Additional Keywords: NAS restore blank blacked hang hung
    

Local fix

  • Allow the restore to complete without the use of the web client
    window or perform the restore via another supported method other
     than the web client.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager users of web client NDMP restore. *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See Error Description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.5.   Note that this is   *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • The problem is fixed.
    Affected Platforms:  AIX, HP-UX, Solaris, Linux, Windows
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT10745

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-08-21

  • Closed date

    2015-12-10

  • Last modified date

    2015-12-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R62A PSY

       UP

  • R62H PSY

       UP

  • R62L PSY

       UP

  • R62S PSY

       UP

  • R62W PSY

       UP

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT10745

Modified date: 10 December 2015