IBM Support

IT10706: DELETE PATH/DRIVE DURING DISMOUNT CAN TRIGGER SERVER CRASH

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The Tivoli Storage Manager server can crash after issuing the
    DELETE PATH and/or DELETE DRIVE commands while an associated
    drive is in DISMOUNT status.
    
    Customer/L2 Diagnostics:
    The following failing callstack can be extracted from the
    dump file generated (Linux example):
    
     #0  ScsiDismountVolume ()
     #1  MmsDismountVolume ()
     #2  PerformDismount ()
     #4  DismountThread ()
     #5  StartThread ()
    
    Initial Impact:
    High
    
    Tivoli Storage Manager Versions Affected:
    All supported Tivoli Storage Manager servers.
    
    Additional Keywords:
    TSM CRASH ABEND SEG FAULT SCSI DISMOUNT VOLUME DELETE DRIVE
    PATH MOUNT POINT SCSIDISMOUNTVOLUME MMSDISMOUNTVOLUME
    

Local fix

  • Do not issue the DELETE PATH/DRIVE commands while an associated
    drive is in DISMOUNT status.  If the drive is hung in this
    status, consider recycling the server instance to recover
    without a crash.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager users of tape drives.             *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 6.3.6 and 7.1.4.             *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platform:  AIX, HP, Linux, Solaris, Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT10706

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-08-14

  • Closed date

    2015-09-11

  • Last modified date

    2015-09-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT10706

Modified date: 11 September 2015