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IT09797: SERVER WITH HIGH VOLUME MOUNT/DISMOUNT ACTIVITY IN COLLOCATED POOL MAY SEE ANR9999D AND/OR CRASH.

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APAR status

  • Closed as program error.

Error description

  • When the Tivoli Storage Manager server is experiencing high
    volume mount/dismount activity in a collocated pool, one or more
     of the following messages may be observe:
    
    ANR9999D_3001418848 AsReleaseVol(asvolacq.c:4837) Thread<39013>:
    Called with invalid volP=116ce9368.
    ANR9999D_2507954100 AsReleaseVol(asvolacq.c:4850)
    Thread<190628>: sessP is NULL, internal error.
    
    The server may also crash with a callstack similar to the
    following:
    
    pvrGetDriveNameSerial@AF151_114(??, ??, ??) at 0x1003eb000
    InsertNewSegment(??, ??) at 0x100539850
    AsApplySeg(??, ??) at 0x100538afc
    AuxAsSink(??) at 0x1005c096c
    SsAuxSinkThread(??) at 0x1005c0048
    StartThread(0x0) at 0x10000cadc
    
    or
    
    AsCloseVol(??) at 0x10059fc80
    AsEndTxn(??, ??) at 0x10057f754
    ssEndTxn@AF15_7(??, ??, ??, ??, ??) at 0x1004cc53c
    DoEndFuncCallbacks(??, ??) at 0x100047030
    tmAbortX(??, ??, ??) at 0x100047540
    bfEndExtraTxn(??, ??) at 0x1005f2460
    SmNodeSession(??, ??) at 0x100757ebc
    HandleNodeSession(??, ??, ??) at 0x10074c620
    smExecuteSession(??, ??, ??, ??, ??, ??, ??, ??) at 0x10073e030
    psSessionThread(??) at 0x100169894
    StartThread(0x0) at 0x10000cadc
    
    
    Platforms affected: All supported versions on all platforms
    

Local fix

  • Disable collocation for the storage pools being accessed by
    sessions that experience the ANR9999D messages or crash.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See Error Description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available.  This problem is          *
    * currently projected to be fixed in levels 6.3.6 and 7.1.4.   *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • The problem was fixed.
    Affected Platforms: AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT09797

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-07-06

  • Closed date

    2015-07-27

  • Last modified date

    2015-07-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT09797

Modified date: 27 July 2015