IBM Support

IT09509: SERVER CAN CRASH IN "NRQUERYPROCESS" QUERYING PROCESSES WHILST A REPLICATION PROCESS IS BEING CANCELLED

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Tivoli Storage Manager Server can crash if "select * from
    processes'"
    or "query process" is run whilst a "replicate node" process is
    being cancelled.
    
    getcoreinfo.txt on Linux platform will show:
    
    
    Core was generated by `/opt/tivoli/tsm/server/bin/dsmserv -i
    /dir/home/ -q'.
    Program terminated with signal 11, Segmentation fault.
    #0  NrQueryProcess (procNum=<value optimized out>,
    argP=0x2aaaeb5c8958,
        qryBuf=0x2aaacab50d90 "Storage pool: POOLNAME. Volume: NONE.
    State:
    idle. State Date/Time: 06/03/2015 11:26:59 AM. Current Physical
    File(bytes): 0. Total Files Processed: 0. Total Duplicate
    Extents Found:
    0. Total Duplicate B"...)
    
    
    Activity log will show a "select * from processes" or " query
    process" being issued
    before the server crashes.
    
    Tivoli Storage Manager Server Versions Affected:  6.3.x and
    7.1.x on all supported platforms
    
    
    
    Initial Impact: Medium
    
    Additional Keywords:  TSM crash core replication query select
    process
    

Local fix

  • Do not run "q process" or "select * from processes" when a
    "replicate node" process is being cancelled.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 6.3.6 and 7.1.3. Note that   *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • The problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT09509

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    63L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-06-19

  • Closed date

    2015-06-29

  • Last modified date

    2015-06-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 63L

Reference #: IT09509

Modified date: 29 June 2015