IT08503: WEBGUI OBJECT VIEW DOES NOT EXPAND IN MICROSOFT INTERNET EXPLORER AFTER UPGRADE TO 7.1.0.X

Fix packs for DataPower Gateway version 7.2

APAR status

• Closed as fixed if next.

Error description

• IBM DataPower Gateways
  
  Firmware Level : 7.0.1.x
  
  Problem description:
  After upgrade to 7.0.1.x and later fix packs, user experience a
  WebGUI problem in Microsoft Internet Explorer browser. The
  "Object" section of the navigation view does not expand.
  
  Same issue doesn't be seem in Firefox and Chrome browser.
  
  This issue will be considered for inclusion in a future release
  of DataPower.
  

Local fix

• There are 2 workarounds for this WebGUI issue.
  
  1. Clear Internet Explorer browser cache
     (1). Select Tools (with the Gear Icon) > Safety > Delete
  browsing history.
     (2). Uncheck Preserve Favorites website data, and check both
  Temporary Internet Files and Cookies, then click Delete.
  
  
  2. In some instances, user might still problem after refresh the
  cache and applying Internet Explorer browser patches. The
  problem could be document compatibility mode in Internet
  Explorer. To verify this, user can try to change the document
  compatibility mode in Internet Explorer.
     Press F12 to launch development tools, then press CTRL|8, and
  change the document mode from 8 to 9. Changes made to the
  Document Mode in F12 Developer Tools apply only for the duration
  of the browser session. When you close the browser and return
  to the site, it will be in the default mode again and the
  problem will return. This problem is specific to Internet
  Explorer and customers can use FireFox or Chrome if this option
  is available.
  

Problem summary

• A DataPower WebGUI user using Internet Explorer 10 or 11 may
  not be able to expand the Object left navigation.
  
  Fix will be available in next major releases.
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R710 PSN

     UP