IBM Support

IT08503: WEBGUI OBJECT VIEW DOES NOT EXPAND IN MICROSOFT INTERNET EXPLORER AFTER UPGRADE TO 7.1.0.X

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APAR status

  • Closed as fixed if next.

Error description

  • IBM DataPower Gateways
    
    Firmware Level : 7.0.1.x
    
    Problem description:
    After upgrade to 7.0.1.x and later fix packs, user experience a
    WebGUI problem in Microsoft Internet Explorer browser. The
    "Object" section of the navigation view does not expand.
    
    Same issue doesn't be seem in Firefox and Chrome browser.
    
    This issue will be considered for inclusion in a future release
    of DataPower.
    

Local fix

  • There are 2 workarounds for this WebGUI issue.
    
    1. Clear Internet Explorer browser cache
       (1). Select Tools (with the Gear Icon) > Safety > Delete
    browsing history.
       (2). Uncheck Preserve Favorites website data, and check both
    Temporary Internet Files and Cookies, then click Delete.
    
    
    2. In some instances, user might still problem after refresh the
    cache and applying Internet Explorer browser patches. The
    problem could be document compatibility mode in Internet
    Explorer. To verify this, user can try to change the document
    compatibility mode in Internet Explorer.
       Press F12 to launch development tools, then press CTRL|8, and
    change the document mode from 8 to 9. Changes made to the
    Document Mode in F12 Developer Tools apply only for the duration
    of the browser session. When you close the browser and return
    to the site, it will be in the default mode again and the
    problem will return. This problem is specific to Internet
    Explorer and customers can use FireFox or Chrome if this option
    is available.
    

Problem summary

  • A DataPower WebGUI user using Internet Explorer 10 or 11 may
    not be able to expand the Object left navigation.
    
    Fix will be available in next major releases.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IT08503

  • Reported component name

    DTAPWR B2B APL

  • Reported component ID

    DP905XB62

  • Reported release

    710

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-04-29

  • Closed date

    2015-05-01

  • Last modified date

    2015-05-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R710 PSN

       UP



Document information

More support for: WebSphere DataPower B2B Appliance XB62

Software version: 710

Reference #: IT08503

Modified date: 01 May 2015