IT07987: THE SERVER MAY CRASH WHEN ATTEMPTING TO ACQUIRE THE SAME MUTEX TWICE WHEN A PROCESS IS ENDING

7.1.3.000-TIV-TSMSRV-WIN
7.1.3.000-TIV-TSMSRV-SolarisSPARC
7.1.3.000-TIV-TSMSRV-Linuxx86_64
7.1.3.000-TIV-TSMSRV-Linuxs390x
7.1.3.000-TIV-TSMSRV-Linuxppc64
7.1.3.000-TIV-TSMSRV-HP-UX
7.1.3.000-TIV-TSMSRV-AIX

APAR status

• Closed as program error.

Error description

• It is possible for the server to crash when attempting to
  acquire the same mutex twice.  This can occur during any process
   when the process is ending and the server encounters any
  problem where it needs to issue a diagnostic message.
  
  Tivoli Storage Manager Versions Affected: 7.1.0.000 and later on
  all supported platforms
  Customer/L2 Diagnostics The following may be reported.
  
  ANR7837S Internal error Mutex is held by current thread was
  detected.
  
  Also the call stack is as follows:
  
  ntdll!NtWaitForSingleObject+0xa
  KERNELBASE!WaitForSingleObjectEx+0x9c
  dsmsvc!rptGenerateDump(struct _EXCEPTION_POINTERS *
  pExceptionInfo = 0xffffffff`ffffffff)+0xfd
  [e:\build\7.1.1.100\srv\nt\stacktrc.c @ 614]
  dsmsvc!rptUnhandledExceptionFilter(struct _EXCEPTION_POINTERS *
  pExceptionInfo = 0x00000000`00000000)+0xac
  [e:\build\7.1.1.100\srv\nt\stacktrc.c @ 338]
  kernel32!UnhandledExceptionFilter+0x160
  ntdll!MD5Final+0x1de8
  ntdll!_C_specific_handler+0x9c
  ntdll!RtlDecodePointer+0xad
  ntdll!RtlUnwindEx+0xbbf
  ntdll!KiUserExceptionDispatcher+0x2e (TrapFrame @
  00000000`5625cc68)
  adsmdll!pkTrapSyncError(unsigned char * szFunction =
  0x00000000`00000000 "", int nObject = 0, int * nRC =
  0x00000000`00000000)+0x88
  [e:\build\efix\7.1.1.106\srv\nt\pkmonnt.c @ 2782]
  adsmdll!pkAcquireMutex(struct _pkmutex_exported ** mutexP =
  0x00000000`00000002)+0x9c
  [e:\build\efix\7.1.1.106\srv\nt\pkmonnt.c @ 1047]
  adsmdll!procReportContext(struct tsmContext * contextP =
  0x00000000`c4d0c321, struct _outStream_exported * stream =
  0x00000000`00000002, Boolean quiet = 1445321344 (No matching
  enumerant))+0x51 [e:\build\efix\7.1.1.106\srv\util\process.c @
  1495]
  adsmdll!OutDiagToCons(unsigned long crc = 0, unsigned char *
  func = 0x00000000`0041e088 "???", unsigned char * srcFile =
  0x00000000`00000000 "", int srcLine = 0, unsigned char *
  diagMsgP = 0x00000000`c4d0c321 "Failure participating on
  transaction.~")+0x3ef [e:\build\efix\7.1.1.106\srv\util\output.c
  @ 1444]
  adsmdll!outDiagfExt(unsigned char * func = 0x000007fe`e44a8ba0
  "Activity.Summary", unsigned char * srcFile =
  0x00000000`00000000 "", int srcLine = -464876640, unsigned char
  * fmtStr = 0x000007fe`e45ef150 "Failure participating on
  transaction.~")+0x10c
  [e:\build\efix\7.1.1.106\srv\util\outvarg.c @ 228]
  adsmdll!tbOpenX(struct _fakeTmTransId * txnId =
  0x000007fe`e4517fc8, unsigned char * tblName =
  0x000007fe`e44a8ba0 "Activity.Summary", unsigned char * tempName
  = 0x000007fe`e56edc58 "PROCESS_END", Boolean isTempReopen =
  False (0), struct _tbHandle_exported ** handle =
  0x00000000`00000000)+0x12f
  [e:\build\efix\7.1.1.106\srv\rdb\tbtbl.c @ 5184]
  adsmdll!admLogSummary(struct admLogSummaryInfo * info =
  0x00000000`00000000)+0x252
  [e:\build\efix\7.1.1.106\srv\adm\admactlg.c @ 673]
  adsmdll!procEndProcessEx(long procNum = 0,
  processCompletionStatus status = -994100520 (No matching
  enumerant))+0x53c [e:\build\efix\7.1.1.106\srv\util\process.c @
  758]
  adsmdll!NrTargetMonProcess(void * argP =
  0x00000000`5625f870)+0x28f
  [e:\build\efix\7.1.1.106\srv\im\nrmain.c @ 8241]
  adsmdll!startThread(void * parm = 0x00000000`00000000)+0x13c
  [e:\build\efix\7.1.1.106\srv\nt\pkthread.c @ 3361]
  
  Initial Impact: High
  
  Additional Keywords: crash abend
  

Local fix

• This is not likely to occur frequently, however, the following
  can be added to the server options file to prevent this.
  
  CONTEXTMESSAGING OFF
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server users.                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.                           *
  * This problem is currently projected to be fixed in level     *
  * 7.1.3.                                                       *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R71A PSY

     UP

• R71H PSY

     UP

• R71L PSY

     UP

• R71S PSY

     UP

• R71W PSY

     UP