IBM Support

IT07474: MAC CAD PROCESS WILL NOT START AFTER UPGRADE TO VERSION 7.1.1.1 WHERE THE PROCESS ID IS REPORTED WITH A "-", AND NOT A NUMBER.

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APAR status

  • Closed as program error.

Error description

  • After upgrading the Backup-Archive Client on MAC OS 10.10, to
    version 7.1.1.1, the Client Acceptor Daemon (CAD) does not
    start properly. To verify if this problem is match for this APAR
     perform the following steps:
    1. Switch to the root user
    2. cd /System/Library/LaunchDaemons
    3. Unload running dsmcad.plist (if any):
       /bin/launchctl unload -w com.ibm.tivoli.dsmcad.plist
    4. Make sure the process is no longer running:
       /bin/launchctl list | grep dsmcad
        (should be no output)
    5. Load the process manually:
       /bin/launchctl load -w com.ibm.tivoli.dsmcad.plist
    6. See how it was loaded:
       /bin/launchctl list | grep dsmcad
    7  If the output looks like the following:
        - 0 com.ibm.tivoli.dsmcad
        (a dash instead of PID), the problem is a match.
    .
    The problem is that the plist file "com.ibm.tivoli.dsmcad.plist"
    is missing the following two lines:
            <key>RunAtLoad</key>
            <true/>
    The content of the plist file should look as follows after
    adding the missing lines as specified above:
    <?xml version="1.0" encoding="UTF-8"?>
    <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN"
    "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
    <plist version="1.0">
    <dict>
        <key>Label</key>
        <string>com.ibm.tivoli.dsmcad</string>
        <key>ProgramArguments</key>
        <array>
            <string>/usr/bin/dsmcad</string>
            <string>-testflags=MACNOEXECCAD,NODETACH</string>
        </array>
        <key>Disabled</key>
        <true/>
        <key>AbandonProcessGroup</key>
        <true/>
        <key>KeepAlive</key>
        <false/>
        <key>RunAtLoad</key>
        <true/>
    </dict>
    </plist>
    To work correctly the plist file must have the following
    ownership and permissions:
    
    
    .
    Initial Impact:
    Medium
    .
    Tivoli Storage Manager Versions Affected:
    MAC BA Client version 7.1.1.1
    .
    Additional Keywords:
    TSM CAD BA client dsmcad Client Acceptor Daemon MAC Apple
    .
    

Local fix

  • The recommendation is to upgrade to MAC Backup-Archive Client
    version 7.1.1.4 or higher, where the problem has been fixed.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Backup-archive client version 7.1.1.1 running on Mac 10.10   *
    * platforms                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.2. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • The problem described in this APAR has been fixed so that it no
    longer occurs.
    

Temporary fix

  • A fix for this problem is currently targeted for interim fix
    package 7.1.1.4.  Until the interim fix is actually available,
    this information is subject to change at the discretion of IBM.
    

Comments

APAR Information

  • APAR number

    IT07474

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71M

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-03-03

  • Closed date

    2015-04-01

  • Last modified date

    2015-10-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • dsmc
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71M PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71M

Reference #: IT07474

Modified date: 22 October 2015