APAR status
Closed as program error.
Error description
After a "halt" command is done, the Tivoli Storage Manager server process does not stop and keeps hanging. This is due to DB2 APAR IT07273. Tivoli Storage Manager Versions Affected: 7.1 on all platforms Customer/L2 Diagnostics : On Linux Platform, a gstack of the hanging dsmserv process will show one or several threads with a stack similar to the following, where the key is the "CLI_utlTraceInit ()" function: Thread 11 (Thread 0x7ffa6a553700 (LWP 42300)): #0 0x000000344ac0e054 in __lll_lock_wait () from /lib64/libpthread.so.0 #1 0x000000344ac09388 in _L_lock_854 () from /lib64/libpthread.so.0 #2 0x000000344ac09257 in pthread_mutex_lock () from /lib64/libpthread.so.0 #3 0x00007ffff55005d0 in sqloxltc_app () from /home/tsminst1/sqllib/lib64/libdb2.so.1 #4 0x00007ffff52fd17a in CLI_latRequest(sqlo_xlatch_app*) () from /home/tsminst1/sqllib/lib64/libdb2.so.1 #5 0x00007ffff55e021c in CLI_utlTraceInit () from /home/tsminst1/sqllib/lib64/libdb2.so.1 #6 0x00007ffff55e4d22 in CLI_utlTraceSqldd(SQLO_MEM_POOL*, unsigned char*, dataDescriptor*) () from /home/tsminst1/sqllib/lib64/libdb2.so.1 #7 0x00007ffff52b5a75 in CLI_sqlSetupInputDD(CLI_STATEMENTINFO*, CLI_ERRORHEADERINFO*) () from /home/tsminst1/sqllib/lib64/libdb2.so.1 #8 0x00007ffff55d3b7f in CLI_sqlOpen(CLI_STATEMENTINFO*, CLI_ERRORHEADERINFO*) () from /home/tsminst1/sqllib/lib64/libdb2.so.1 #9 0x00007ffff52f0239 in SQLExecute2(CLI_STATEMENTINFO*, CLI_ERRORHEADERINFO*) () from /home/tsminst1/sqllib/lib64/libdb2.so.1 #10 0x00007ffff52ece8a in SQLExecute () from /home/tsminst1/sqllib/lib64/libdb2.so.1 #11 0x0000000000bb9bab in RdbPrepareAndExecuteStmt () #12 0x0000000000bbcbd8 in tbCliSRFetch () #13 0x0000000000d90a2e in AsOpenSeg () #14 0x0000000000e18108 in DoOpenSeg () #15 0x0000000000e1863e in SsAuxSrcThread () #16 0x0000000000f6c8df in StartThread () #17 0x000000344ac07851 in start_thread () from /lib64/libpthread.so.0 #18 0x000000344a8e890d in clone () from /lib64/libc.so.6 Initial Impact: Medium Additional Keywords: TSM DB2 hang hung stuck stop
Local fix
- Kill the dsmserv process (UNIX) or dsmsvc process (Windows) manually. - Stop DB2 with "db2stop" command from the DB2 instance user.
Problem summary
**************************************************************** * USERS AFFECTED: * * All Tivoli Storage Manager server users. * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in level 7.1.3. Note that this is * * subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
This problem was fixed. Affected platforms: AIX, HP-UX, Solaris, Linux, and Windows.
Temporary fix
Comments
APAR Information
APAR number
IT07379
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
71L
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-02-27
Closed date
2015-03-05
Last modified date
2015-03-05
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R71A PSY
UP
R71H PSY
UP
R71L PSY
UP
R71S PSY
UP
R71W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71L","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
05 March 2015