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IT07379: TIVOLI STORAGE MANAGER SERVER DOES NOT STOP AFTER A HALT COMMAND AND STAYS HANGING DUE TO DB2 APAR IT07273

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APAR status

  • Closed as program error.

Error description

  • After a "halt" command is done, the Tivoli Storage Manager
    server process does not stop and keeps hanging.
    This is due to DB2 APAR IT07273.
    
    
    Tivoli Storage Manager Versions Affected:   7.1  on  all
    platforms
    
    Customer/L2 Diagnostics :
    
    On Linux Platform, a gstack of the hanging dsmserv process will
    show one or several threads with a stack similar to the
    following, where the key is the
    "CLI_utlTraceInit ()" function:
    
     Thread 11 (Thread 0x7ffa6a553700 (LWP 42300)):
    #0  0x000000344ac0e054 in __lll_lock_wait () from
     /lib64/libpthread.so.0
    #1  0x000000344ac09388 in _L_lock_854 () from
     /lib64/libpthread.so.0
    #2  0x000000344ac09257 in pthread_mutex_lock () from
     /lib64/libpthread.so.0
    #3  0x00007ffff55005d0 in sqloxltc_app () from
     /home/tsminst1/sqllib/lib64/libdb2.so.1
    #4  0x00007ffff52fd17a in CLI_latRequest(sqlo_xlatch_app*) ()
     from /home/tsminst1/sqllib/lib64/libdb2.so.1
    #5  0x00007ffff55e021c in CLI_utlTraceInit () from
     /home/tsminst1/sqllib/lib64/libdb2.so.1
    #6  0x00007ffff55e4d22 in CLI_utlTraceSqldd(SQLO_MEM_POOL*,
     unsigned char*, dataDescriptor*) () from
     /home/tsminst1/sqllib/lib64/libdb2.so.1
    #7  0x00007ffff52b5a75 in
     CLI_sqlSetupInputDD(CLI_STATEMENTINFO*, CLI_ERRORHEADERINFO*)
     () from /home/tsminst1/sqllib/lib64/libdb2.so.1
    #8  0x00007ffff55d3b7f in CLI_sqlOpen(CLI_STATEMENTINFO*,
     CLI_ERRORHEADERINFO*) () from
     /home/tsminst1/sqllib/lib64/libdb2.so.1
    #9  0x00007ffff52f0239 in SQLExecute2(CLI_STATEMENTINFO*,
     CLI_ERRORHEADERINFO*) () from
     /home/tsminst1/sqllib/lib64/libdb2.so.1
    #10 0x00007ffff52ece8a in SQLExecute () from
     /home/tsminst1/sqllib/lib64/libdb2.so.1
    #11 0x0000000000bb9bab in RdbPrepareAndExecuteStmt ()
    #12 0x0000000000bbcbd8 in tbCliSRFetch ()
    #13 0x0000000000d90a2e in AsOpenSeg ()
    #14 0x0000000000e18108 in DoOpenSeg ()
    #15 0x0000000000e1863e in SsAuxSrcThread ()
    #16 0x0000000000f6c8df in StartThread ()
    #17 0x000000344ac07851 in start_thread () from
     /lib64/libpthread.so.0
    #18 0x000000344a8e890d in clone () from /lib64/libc.so.6
    
    Initial Impact: Medium
    
    Additional Keywords:   TSM DB2 hang hung stuck stop
    

Local fix

  • - Kill the dsmserv process (UNIX) or dsmsvc process (Windows)
      manually.
    - Stop DB2 with "db2stop"  command from the DB2 instance user.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.3. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT07379

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-02-27

  • Closed date

    2015-03-05

  • Last modified date

    2015-03-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71L

Reference #: IT07379

Modified date: 05 March 2015