IBM Support

IT07369: PROXY CLIENT SESSIONS MAY FAIL WITH ANR0398W

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APAR status

  • Closed as program error.

Error description

  • A Tivoli Storage manager Server with very high proxy sessions
    load, the proxy client sessions will start to fail when the
    total proxy sessions in 10days reach 64K.
    
    L2/customer diagnostics:
    .
    1: When the issue happens, the following errors will be logged
    in the actlog:
    
    
    error 1:
    ANR0406I Session XXXX started for node NODE1 (AIX)(Tcp/Ip
    node1).
    ANR0398W Session xxxx for node node1 has failed to begin a proxy
    session for node proxy1
    
    
    or
    error 2:
    
    09:38:46 ANR0406I Session XXXX started for node node1 (AIX)
    (Tcp/Ip node1)
    ANR9999D_0115815528
    SendSignOnRespEx(smexec.c:10141)Thread<154108>: Unable to keep
    statistics for session XXXX, rc: 3510
    ANR9999D Thread<154108> issued message 9999 from:
     ANR9999D Thread<154108>  0x000000010001cc50 StdPutText
    ANR9999D Thread<154108>  0x000000010001d6b0 OutDiagToCons
    ANR9999D Thread<154108>  0x00000001000098c8 outDiagfExt
     ANR9999D Thread<154108>  0x00000001005a9f3c   SendSignOnRespEx
     ANR9999D Thread<154108>  0x00000001005b2ac0 HandleNodeSession
     ANR9999D Thread<154108>  0x00000001005a5284  smExecuteSession
     ANR9999D Thread<154108>  0x000000010095dc90  psSessionThread
     ANR9999D Thread<154108>  0x000000010000cb40 StartThread
    
    2:
    SHOW AFFINITYCLUSTER command returns orphaned affid like:
    
    Affinity Cluster 65 created 01/14/15 14:55:11, last used
    01/14/15 14:55:11
     Session Count: 1 Sess Remaining: 0
     masterSend: 0   masterRecv: 0
     masterBack: 0   masterBackR: 0
     masterArch: 0   masterArchR: 0
     masterFailedArchObj  : 0
     masterFailedArchObjR : 0
     masterFailedBackObj  : 0
     masterFailedBackObjR : 0
     masterIdleWaitTime   : 0
     masterCommWaitTime   : 0
     masterMediaWaitTime  : 0
     masterThreadCount    : 1
    Sessions using this cluster:
    
    The affinity cluster id 65 shows "Sessions using this cluster:"
    is NULL
    .
    
    Platform Version affected:
    
    Tivoli Storage Manager Server all versions on all platforms
    using proxy operation
    .
    
    Additional KeyWords:
    AFFINITYCLUSTER affid proxy
    

Local fix

  • Recycle Tivoli Storage Manager server instance as frequent as
    possible to release the leaked/orphaned affinity cluster ID.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users Affected:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.3. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT07369

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-03-02

  • Closed date

    2015-03-26

  • Last modified date

    2015-03-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71A

Reference #: IT07369

Modified date: 26 March 2015