IBM Support

IT07130: SERVER MAY CRASH DURING AN NDMP BACKUP IN PKFREETRACKED

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APAR status

  • Closed as program error.

Error description

  • During an NDMP backup to a Tivoli Storage Manager Server an
    aborted operation may cause
    the server to crash.
    Tivoli Storage Manager Versions Affected: 7.1
    Customer/L2 Diagnostics:
    dsmserv.err:
    01/15/2015 00:09:40  ANR9999D pkmemory.c(779): Error 10 detected
    while
    freeing memory; free was called from ndmpsdk.c(675), memory was
    allocated from ndmpsdk.c(297442816).
    Callstack on AIX:
    pkFreeTracked
    spiFree
    ndmpFreeMessage
    v4_ndmpMoverGetState
    spiCopyImage
    AsCopySegRemote
    ssCopyRemote
    AfCopy
    BfCopy
    CopyBatch
    CopyVolume
    AfCopyVolume
    AfBackupPoolThread
    StartThread
    
    dsmffdc.log file will show an aborted NDMP operation at the time
    of the crash
    Initial Impact:Medium
    Additional Keywords: NAS NDMP crash core
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager servers users of NDMP operations. *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 6.3.6 and 7.1.3. Note that   *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT07130

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-02-12

  • Closed date

    2015-04-02

  • Last modified date

    2015-04-02

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R62A PSY

       UP

  • R62H PSY

       UP

  • R62L PSY

       UP

  • R62S PSY

       UP

  • R62W PSY

       UP

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT07130

Modified date: 02 April 2015