IBM Support

IT06910: "ANRI1057E: THE INSTALLATION WAS NOT SUCCESSFUL" AT SERVER UPGRADE TO V7.1 ON SECONDARY CLUSTER NODE (AIX)

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APAR status

  • Closed as program error.

Error description

  • This problem happens when upgrading a Tivoli Storage Manager
    server from V6 to V7 installed on AIX PowerHA configured with
    shared instance directory.
    Following the documented upgrade procedure, the installation
    fails when upgrading the code on the secondary cluster node with
    error :
    
    " ERROR: Error during "install" phase:
    
    Details:
    ANRI1057E: The installation was not successful. To review errors
    and correct any issues, review the log file
    /var/ibm/InstallationManager/logs/native/tsm_logs/db2_uninstall.
    log and the log files in
    /var/ibm/InstallationManager/logs/native."
    
    
    Tivoli Storage Manager Versions Affected: AIX PowerHA cluster
      upgrade from V6.2 or V6.3 to V7.1
    
    Customer/L2 Diagnostics :
    
    The db2_uninstall.log file shows:
    
    ERROR: The deinstallation process cannot continue while there
    are DB2 instances related to the current DB2 copy. If you need
    to move up or down a level from this DB2 level, use the
    installFixPack command from the DB2 image for the level
    you desire to move to, which will update this copy. If you are
    only trying to uninstall this DB2 copy, you must either drop
    the related instances first, or you can update the instances to
    another DB2 copy which is at the same version as this DB2 copy,
    then restart the db2_deinstall command.
    
    The install log file "xxx.xml" shows that a previous db2idrop
    operation failed :
    
    message>INFO:
    com.tivoli.dsm.server.install.utils.CmdUtils.issueCommandExt(700
    ) : Command: /opt/tivoli/tsm/db2/instance/db2idrop
    tsminst1</message>
    </entry>
    <entry num='952' time='1421759652724' elapsed='23:54.58'
    level='ERROR' thread='Thread-45'>
     <logger>DB2Info</logger>
     <class>com.ibm.cic.agent.internal.core.IMLoggerImpl</class>
     <method>error</method>
     <message>ERROR:
    com.tivoli.dsm.server.db2.DB2Info.dropInstance(1450) : Failed to
    drop instance</message>
    
    Initial Impact: Medium
    
    Additional Keywords:   TSM POWERHA SQLLIB HACMP ANRI1057E
    

Local fix

  • 1. Move all shared resources to the primary node
     2. Upgrade the primary node
     3. Do not move any resources back over to the secondary
     4. From root user, run: db2iset -d <instance> for each
          configured instance
           This will remove the db2 instance(s) profile from the
          DB2 global registry
     5. Perform the upgrade on the secondary node
     6. Run the following to add the instances(s) again:
         db2iset -a <instance>
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.3. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT06910

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-02-03

  • Closed date

    2015-05-19

  • Last modified date

    2015-05-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT06910

Modified date: 19 May 2015