IBM Support

IT06725: TIVOLI STORAGE MANAGER SERVER V7.1 GUI INSTALLATION MAY CRASH ON RHEL 6

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • If a user installs TSM Server V7.1 in GUI mode, IBM Installation
    Manager GUI may crash on Red Hat Enterprise Linux 6 due to an
    incompatibility between the cairo library and the GTK library.
    
    The IBM Installation Manager GUI crashes and a JVM termination
    window pops up with the following text:
    
    JVM terminated. Exit code=1
    /opt/IBM/InstallationManager/eclipse/jre_7.0.0.sr6_20131213_1238
    /
    jre/bin/java
    -Xms40m
    -Xmx512m
    
    The install log file contains the following information:
    java: cairo-misc.c:380: _cairo_operator_bounded_by_source:
    Assertion `NOT_REACHED' failed.
    JVMDUMP039I Processing dump event "abort", detail "" at
    2015/01/12 09:57:19 - please wait.
    JVMDUMP032I JVM requested System dump using
    '/root/IBM/InstallationManager/eclipse/core.20150112.095719.2253
    6.0001.dmp' in response to an event
    JVMDUMP010I System dump written to
    /root/IBM/InstallationManager/eclipse/tsm/core.20150112.095719.2
    2536.0001.dmp
    JVMDUMP032I JVM requested Java dump using
    '/root/IBM/InstallationManager/eclipse/javacore.20150112.095719.
    22536.0002.txt' in response to an event
    JVMDUMP010I Java dump written to
    /root/IBM/InstallationManager/eclipse/javacore.20150112.095719.2
    2536.0002.txt
    JVMDUMP032I JVM requested Snap dump using
    '/root/IBM/InstallationManager/eclipse/Snap.20150112.095719.2253
    6.0003.trc' in response to an event
    JVMDUMP010I Snap dump written to
    /root/IBM/InstallationManager/eclipse/Snap.20150112.095719.22536
    .0003.trc
    JVMDUMP013I Processed dump event "abort", detail "".
    
    This issue will occur on Linux systems where the GTK version is
    2.24 or higher and the cairo library is lower than 1.9.4.  This
    is an Eclipse bug documented here:
    https://bugs.eclipse.org/bugs/show_bug.cgi?id=441705
    
    See the following tech note for more information:
    http://www-01.ibm.com/support/docview.wss?uid=swg21690056
    
    Tivoli Storage Manager Versions affected:
    Tivoli Storage Manager V7.1 on Red Hat Enterprise Linux 6
    
    Additional Keywords:
    Installation Manager
    

Local fix

  • Do one of the following:
    
    1) Run the installation in console mode.
    
    or
    
    2) Upgrade the version of the cairo library to 1.9.4 or later
    
    or
    
    3) Edit <IM_install_dir>/eclipse/IBMIM.ini file, add the
    following 2 lines at the end of it and save the file:
    
    -Dorg.eclipse.swt.internal.gtk.useCairo=false
    -Dorg.eclipse.swt.internal.gtk.cairoGraphics=false
    
    Run the install again.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.3. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  Linux.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT06725

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-01-23

  • Closed date

    2015-03-30

  • Last modified date

    2015-03-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71L PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT06725

Modified date: 30 March 2015