IBM Support

IT06485: TIVOLI STORAGE MANAGE SERVER 7.1.0 GUI INSTALLATION MAY HANG ON RHEL 6.6

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APAR status

  • Closed as program error.

Error description

  • If user installs TSM Server 7.1.0 in GUI mode, IBM Installation
    Manager GUI may hang on Red Hat Enterprise Linux v6.6 because of
     an Eclipse bug that contains an infinite loop while enumerating
     printers.  This Eclipse bug is documented here:
    https://bugs.eclipse.org/bugs/show_bug.cgi?id=215234
    
    Tivoli Storage Manager Versions affected:
    Tivoli Storage Manager V7.1 on Red Hat Enterprise Linux v6.6
    
    Additional Keywords:
    Installation Manager hang
    
    Initial Impact:
    Medium
    

Local fix

  • Do one of the following:
    
    1) Update Installation Manager to v1.8 or later.
    http://www-01.ibm.com/support/docview.wss?uid=swg27025142
    
    or
    
    2)  Edit <IM_install_dir>/eclipse/IBMIM.ini file, add the
    following line at the end of it and save the file:
    
    -Dorg.eclipse.swt.internal.gtk.disablePrinting
    
    Run the install again.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager server users.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.1.200 and 7.1.3. Note    *
    * that this is subject to change at the discretion of IBM.     *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  Linux
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT06485

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-01-16

  • Closed date

    2015-03-30

  • Last modified date

    2015-03-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71L PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT06485

Modified date: 30 March 2015