IT06485: TIVOLI STORAGE MANAGE SERVER 7.1.0 GUI INSTALLATION MAY HANG ON RHEL 6.6

IBM Tivoli Storage Manager (TSM) server V7.1.1.x interim fix downloads

APAR status

• Closed as program error.

Error description

• If user installs TSM Server 7.1.0 in GUI mode, IBM Installation
  Manager GUI may hang on Red Hat Enterprise Linux v6.6 because of
   an Eclipse bug that contains an infinite loop while enumerating
   printers.  This Eclipse bug is documented here:
  https://bugs.eclipse.org/bugs/show_bug.cgi?id=215234
  
  Tivoli Storage Manager Versions affected:
  Tivoli Storage Manager V7.1 on Red Hat Enterprise Linux v6.6
  
  Additional Keywords:
  Installation Manager hang
  
  Initial Impact:
  Medium
  

Local fix

• Do one of the following:
  
  1) Update Installation Manager to v1.8 or later.
  http://www-01.ibm.com/support/docview.wss?uid=swg27025142
  
  or
  
  2)  Edit <IM_install_dir>/eclipse/IBMIM.ini file, add the
  following line at the end of it and save the file:
  
  -Dorg.eclipse.swt.internal.gtk.disablePrinting
  
  Run the install again.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server users.                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 7.1.1.200 and 7.1.3. Note    *
  * that this is subject to change at the discretion of IBM.     *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  Linux
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R71L PSY

     UP