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IT06402: RESTORE VM USING TESTFLAG VMRESTORE_INCVMDKSIZE CAUSES DSMAGENT CRASH

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When attempting to restore a VM, the following error is
    reported:
    
    ANS0324E (RC34) partialObjLength value for partial object
    retrieve is invalid
    
    This error is addressed in APAR IT06211 and is similar to
    IC99000.  In those APARs it is recommended to use 'testflag
    VMRESTORE_INCVMDKSIZE' so the restore will complete.  In some
    situations, this testflag will cause the dsmagent.exe to crash.
    The dsmcrash.log will show the following:
     dsmagent.exe, cXMLiterator::cXMLiterator
     dsmagent.exe, cXMLiterator::cXMLiterator
     dsmagent.exe, cXMLiterator::cXMLiterator
     dsmagent.exe, cXMLiterator::cXMLiterator
     dsmagent.exe, cXMLiterator::cXMLiterator
     dsmagent.exe, cXMLiterator::cXMLiterator
     dsmagent.exe, cXMLiterator::cXMLiterator
     dsmagent.exe, cXMLiterator::cXMLiterator
     dsmagent.exe, cXMLiterator::cXMLiterator
     dsmagent.exe, cXMLiterator::cXMLiterator
     dsmagent.exe, cXMLiterator::cXMLiterator
     dsmagent.exe, cXMLiterator::cXMLiterator
     dsmagent.exe, cXMLiterator::cXMLiterator
     dsmagent.exe, cXMLiterator::cXMLiterator
     dsmagent.exe, cXMLiterator::cXMLiterator
     MSVCR110.dll, beginthreadex
     MSVCR110.dll, endthreadex
     kernel32.dll, BaseThreadInitThunk
     ntdll.dll, RtlUserThreadStart
    
    The stack trace against the dsmcrash.dmp will show:
     dsmagent!vmAPISendData::beginGetData
     dsmagent!VMwareRestoreExtentList
     dsmagent!vmVMwareProcessAllDATFiles
     dsmagent!vmVMwareOptRestoreDisk
     dsmagent!vmVMwareRestoreAllDisks
     dsmagent!vmVMwareRestoreAllDataToNewVM
     dsmagent!vmVMwareVddkRestoreVM
     dsmagent!vmVMwareRestoreVM
     dsmagent!DoVMRestore
     dsmagent!DccRestoreConsumer::ProcessRequest
     dsmagent!DccRestoreConsumer::HandleQueue
     dsmagent!DccRestoreConsumer::Run
     dsmagent!startThread2
     dsmagent!startThread
     msvcr110!beginthreadex
     msvcr110!endthreadex
     kernel32!BaseThreadInitThunk
     ntdll!RtlUserThreadStart
    
    Versions Affected: Backup/Archive Client 7.1.1.1
    
    Initial Impact: Medium
    
    Additional Keywords: tsmve tsm4ve
    
    | MDVPARTL 7.1.1.0 5698ISMCL |
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Tivoli Storage Manager for Virtual Environments versions 6.4 *
    * and 7.1 running on all Microsoft Windows and Linux x86_64    *
    * platforms                                                    *
    * PROBLEM DESCRIPTION                                          *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * This issue is projected to be fixed in the Tivoli Storage    *
    * Manager Client on Windows and Linux x86_64  in levels 6.4.3  *
    * and 7.1.2                                                    *
    * Note 1: The Tivoli Storage Manager (TSM) Client is a         *
    * prerequisite to using the Data Protection for VMware. In     *
    * Data Protection for VMware environments, the TSM Client is   *
    * also known as the data mover.                                *
    * Note 2: This is subject to change at the discretion of IBM.  *
    ****************************************************************
    

Problem conclusion

  • The problem has been fixed and no longer occurs.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT06402

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-01-14

  • Closed date

    2015-01-20

  • Last modified date

    2015-07-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • dsmagent
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71W PSY

       UP

  • R71L PSY

       UP

  • R64W PSY

       UP

  • R64L PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IT06402

Modified date: 09 July 2015