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IT06187: 7.1.1.1 AUTODEPLOY PACKAGE ATTEMPTS TO INSTALL 7.1.1.0 AND FAILS WHEN THE PACKAGE IS NOT FOUND

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APAR status

  • Closed as program error.

Error description

  • When attempting to upgrade a client to 7.1.1.1 using the
    autodeploy function, the autodeploy package attempts to install
    7.1.1.0-TIV-TSMBAC-WinX64.exe  instead of
    7.1.1.1-TIV-TSMBAC-WinX64.exe.  Update.txt (one of the files
    retrieved by the autodeploy process and used for the client
    installation) incorrectly contains references to the 7.1.1.0
    code instead of the 7.1.1.1 code:
    
    .
    ..
    ...
    PTF 7.1.1.0
    .
    ..
    ...
    FILES
    7.1.1.0-TIV-TSMBAC-WinX64.exe
    LANGUAGE XXX
    7.1.1.0-TIV-TSMBAC_CHS-WinX64.exe
    7.1.1.0-TIV-TSMBAC_CHT-WinX64.exe
    7.1.1.0-TIV-TSMBAC_CSY-WinX64.exe
    7.1.1.0-TIV-TSMBAC_DEU-WinX64.exe
    7.1.1.0-TIV-TSMBAC_ESP-WinX64.exe
    7.1.1.0-TIV-TSMBAC_FRA-WinX64.exe
    7.1.1.0-TIV-TSMBAC_HUN-WinX64.exe
    7.1.1.0-TIV-TSMBAC_ITA-WinX64.exe
    7.1.1.0-TIV-TSMBAC_JPN-WinX64.exe
    7.1.1.0-TIV-TSMBAC_KOR-WinX64.exe
    7.1.1.0-TIV-TSMBAC_PLK-WinX64.exe
    7.1.1.0-TIV-TSMBAC_PTB-WinX64.exe
    7.1.1.0-TIV-TSMBAC_RUS-WinX64.exe
    ENDFILES
    
    Versions Affected:
    Tivoli Storage Manager Backup/Archive Client version 7.1.1.1 on
    Microsoft Windows 7, 8, 2008 or 2012 (All editions)
    
    Customer/L2 Diagnostics (If Applicable)
    The trace file from the scheduled autodeploy event will log the
    following (update path entry may be different, depending on the
    existing client level)
    
     DeployMgr psupdatemgr.cpp(503): tsmSetup completed.
     DeployMgr psregutil.cpp(364): The UpperFilters entry does not
    exist.
     DeployMgr psupdatemgr.cpp(572): CreatePipe completed.
     DeployMgr psupdatemgr.cpp(611): Successfully created the output
    file.
     DeployMgr psupdatemgr.cpp(661): tsmInitEx completed.
     DeployMgr psupdatemgr.cpp(727): Required space: 2147483648
    bytes; available space: 5361348608 bytes.
     DeployMgr psupdatemgr.cpp(855): Update path is supported:
    6.2.1.3->7.1.1.0
     DeployMgr psupdatemgr.cpp(1706): ENTRY:
    extractInstallationImages()
     DeployMgr psupdatemgr.cpp(1713): Extracting installation image
    for Backup-archive client.
     DeployMgr psupdatemgr.cpp(1730): Could not locate file:
    C:\PROGRA~1\Tivoli\TSM\IBM_AN~1\V7111\\7.1.1.0-TIV-TSMBAC-WinX64
    .exe
     DeployMgr psupdatemgr.cpp(1735): EXIT:
    extractInstallationImages(). return UPM_RC_ERROR_EXTRACT_BA_IMG
     DeployMgr psupdatemgr.cpp(864): Error extracting installation
    image for BA client.
     DeployMgr psupdatemgr.cpp(1895): ENTRY: unlock_upm()
     DeployMgr psupdatemgr.cpp(1934): EXIT: unlock_upm().
    
    Initial Impact:
    Low
    
    Additional Keywords:
    auto deploy, deployment package
    

Local fix

  • Either use the 7.1.1.0 deployment package, or, if the 7.1.1.1
    client code is required, install the package manually.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Tivoli Storage Manager backup-archive client automatic       *
    * deployment version 7.1.1.1 running on Windows platforms.     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.3 on Windows platforms.  *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    *
    

Problem conclusion

  • The problem has been fixed so it no longer occurs.
    

Temporary fix

  • A fix for this problem is currently targeted for interim fix
    package 7.1.2.1. Until the interim fix is actually available,
    this information is subject to change
    at the discretion of IBM.
    

Comments

APAR Information

  • APAR number

    IT06187

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-12-29

  • Closed date

    2015-05-08

  • Last modified date

    2015-05-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • AUTODPLY
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IT06187

Modified date: 08 May 2015